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Job Summary
Overview:- The Quality Assurance Specialist ensures that all software products delivered to clients are reliable, user-friendly, and compliant with industry standards. Success will be measured by:
- Delivering consistently high-quality releases with minimal defects in production.
- Ensuring all testing processes are well-documented, repeatable, and aligned with product requirements.
- Contributing to the continuous improvement of QA frameworks, automation, and testing efficiency.
- Enabling faster delivery cycles without compromising quality by collaborating effectively with product managers, developers, and other stakeholders.
- 2–3 years of proven experience as a Quality Assurance Specialist or similar role, ideally in cloud-based SaaS products.
- Experience with QA methodologies, tools, and processes, including both manual and automated testing.
- Exposure to automation frameworks and test case reusability.
- Knowledge of relevant regulatory standards and best practices in software quality.
- Background in or exposure to the property management industry (advantageous).
Skills & Attributes:
- Strong analytical and problem-solving skills, with attention to detail.
- Ability to document QA activities, create audit reports, and build training/operating manuals.
- Excellent communication skills - able to discuss issues and solutions with both technical and non-technical stakeholders.
- Adaptive and collaborative mindset; thrives in an iterative, learning-oriented environment.
- Self-driven with a focus on continuous improvement in testing processes and tools.
CUSTOMER - Who is this for?
- The Quality Assurance Specialist’s work directly impacts:
- End Users (Property Managers & Tenants): Ensuring the software is intuitive, stable, and reliable, enabling property managers to operate efficiently and tenants to have a seamless experience.
- Internal Teams (Product & Development): Providing confidence that features meet requirements and perform as intended, allowing teams to innovate and release faster.
- The Business: Protecting brand reputation by preventing defects, reducing support overhead, and ensuring compliance with regulatory standards.
- The ultimate customer expectation is trust that the software will consistently deliver the promised value without disruption. The QA Specialist plays a critical role in safeguarding this trust.
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