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Job Summary
My client in the Automotive Industry (Commercial Vehicles) is seeking an experienced After Sales Manager to join their team based in Kempton Park, Johannesburg.Requirements:
- Matric + qualification in business or engineering or related field will be advantageous
- Minimum 5 -8 year’s proven experience in similar role in Commercial Industry
- Code 8 licence
- Strong Reporting and Presentation skills
- In-depth knowledge of aftersales operations, service and warranty processes and parts management
- Manage the tactical, Warranty and Parts (PDC) Departments on a National scale while offering support to the Cross Border market
- Strategic Leadership: Develop and implement a comprehensive national after-sales strategy to optimize customer satisfaction, loyalty and profitability
- Service Network Optimization: Evaluate and enhance the service network, ensuring efficient coverage to meet customer needs while maximising operational effectiveness
- Quality Assurance: Implement and oversee quality control measures for service and parts, ensuring compliance with company standards and Industry regulations
- Customer Relations: Foster strong relationships with key clients, addressing their concerns promptly and working to exceed their expectations
- Revenue Growth: Collaborate with sales and marketing teams to identify opportunities for upselling services and parts, contributing to overall revenue growth
- Training and Development: Implement training programs to enhance the skills and knowledge of after sales teams, keeping them abreast of the latest industry technologies and trends
- Data Analysis: Utilize data and performance metrics to evaluate aftersales operations, identify areas for improvement, and drive data-driven decision-making
- Budget Management: Develop and manage budgets for the aftersales department, ensuring cost effectiveness and financial accountability
- Compliance: Ensure that all aftersales activities comply with relevant regulations, standards and safety protocols
Please note that only experienced candidates will be considered and contacted.
Apply now!
Visit our website for more opportunities: www.sydsenrecruit.com
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