Job Summary
Job purpose:
The Branch Manager is responsible for every aspect of the day-to-day management of the branch, including sales, staff, stock and resources management.
Duties and responsibilities
- Management of the Sales function
- Increase sales through planned strategies and follow through.
- Ensuring prompt serving of customers (Assist potential customers and maintain efficient relationships with current customers).
- Supervising external sales, technical, internal sales staff and shop assistants who face the customer as well as the back office and support staff who work behind the scenes.
- Ensure merchandising of the floor and creating effective displays & accurate Shelf markings
- Stock & Process Management
- Ordering stock (responsible for managing the levels of stock and making important decisions about controlling the stock)
- Stock take and inventory control, ensuring the correct quantities of the correct stock are always in stock.
- Minimize shrinkage through ensuring adherence to supply chain procedures.
- Manage the Receiving & Distribution processes.
- Administration
- Sign off every credit note and purchase order thus ensuring a knowledge of branch activities.
- Ensuring branch admin packs to be sent to head office are prepared and delivered on time.
- Management of staff
- Convening team meetings and communicate/drive company strategy
- Delegating, Monitoring work and maintaining efficiency
- Responsible for ensuring safety procedures are followed on the sales floor and work areas.
Skills needed:
- Prior experience in branch management role
- Self-motivated leadership
- Interpersonal communication skills
- Strong sales abilities
- Customer service skills
- Planning, Organization & delegating skills