Job Summary
Our client is looking for a Senior Sales Manager in West Africa to cover Ghana and Nigeria
Broad objective: Managing customer relationship with the defined accounts for Usage Based Services (UBS) - Voice, Messaging and Mobility Core services with an objective to grow traffic volumes, market share and net revenues. Drive growth results from farming & hunting activities. Enhance multi-level engagements with the MNO/MVNO, Aggregator/Carriers, OLOs, RSP/ISP, CPaaS/CCaaS/UCaaS.
Key responsibilities:
- Serve as the lead point of contact for all customer account management matters
- Develop trusted advisor relationships with customer stakeholders & executive sponsors
- Negotiate contracts, participate in RFPs and close agreements to maximize profits
- Ensure the timely and successful delivery of our solutions to match customer objectives
- Communicate the progress of monthly/quarterly initiatives to internal & external stakeholders
- Develop plans to pick new business with existing clients and identify new opportunities to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Collaborate with cross functional team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
- Gather and share market intelligence – regulatory, industry trends, competitive activities.
- Manage both farming & hunting activities for market share growth
Operational responsibilities:
- In-depth understanding of the client's business, goals, strategies, trends, and directions to propose appropriate solutions.
- Deal making and executing the same for business growth - Swap Deals (Send or Pay, Best Effort).
- Nurturing existing customers and promoting destinations to wallet share and revenues.
- Daily traffic monitoring and price negotiations/updates to grow volumes.
- Negotiating with suppliers for best cost & quality destinations, inventory management.
- Hunting & onboarding of new customers/suppliers for Voice, Messaging and Mobility Core business.
- Focus on strategic & growth opportunities – drive large deals/RFPs, partial outsourcing, corridor deals, managed voice service and solutions, unified sourcing, Cloud number solutions, SMS monetization, enhance mobility connectivity & reach etc.
Qualification and Experience:
- Graduate with MBA (preferred) in Sales or Marketing.
- Must have regional wholesale Voice & mobility sales experience of 10+ years in managing
- Experience in sales motion cadence associated with forecasting, pipeline/funnel build
- Extensive experience in building executive relationships with key customer stakeholders
- Sales/Revenue Oriented with strong financial & analytical skills.
- Good communication skills in English and other regional languages.
Preferable Industry: Telecom or Technology (Telecom Vertical).
