We Looking for someone with strong work ethic, that is well organized and able to hit the ground running
on customer projects. The ideal candidate has experience implementing CRM systems and has
experience with the Dynamics 365 Customer Engagement (CRM) is essential. The D365 CE Functional
Consultant is the conduit between the client’s business users, stakeholders and technical team; is
comfortable in front of clients and experienced and confident at leading workshops, eliciting
requirements, crafting solutions and articulating CRM concepts.
Excellent written and verbal communication skills
Team-player that is positive, proactive and a motivated self-starter
Knowledge and experience with build and release management
Strong analytical and problem-solving skills
Excellent leadership, team building and relationship management skills
Excellent time management skills
Remain flexible on changing workloads
At least 4+ years of experience in enterprise business application development and delivery OR
4+ years Commercial experience with Dynamics CRM
Dynamics 365 Customer Experience is essential
Active and current Microsoft Dynamics 365 CE certifications required
Minimum of 2 years’ experience in CRM implementation, configuration, system design or related
Project implementation and working experience using Microsoft Dynamics 365 CE
Knowledge of the Dynamics 365 Product and experience configuring the product including: Entity
Creation, Workflows, Business Rules, Business Process Flows etc.
Project experience translating client business needs into software capabilities
Experience or exposure to system integration
Ability to do user acceptance testing
At least 2 years’ experience with business process design
At least 4 years’ experience implementing or using CRM systems
Familiarity with SQL reports / SQL database
Contribute to the transfer of functional requirements to development and test teams
Ability to educate end-users on Dynamics
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