97 Tourism/Hospitality jobs in Western Cape on Job Mail

• Providing a visible management presence while on duty.
• Ensuring each department is prepared and staffed for each shift.
• Monitor health and safety throughout the hotel.
• Overlooking day-to-day operation of the whole facility
• Communicating with customers (handling complaints, collecting ideas on improving the operation, providing information, selling facilities, checking premises, reporting any damages and breakdowns and checking if repairs have been completed).
• Excellent communication and people orientated.
• Communicating with employees (problem solving, distributing work duties, providing all means to get the work done)
• Assisting other heads of departments with their work
• Reporting to the general manager

• Matric
• At least 2 years of related work experience
• At least 1 year of supervisory experience
• Related hospitality management qualification advantageous
• Computer literate
• Excellent written and verbal communication skills
• Strong leadership skills

• Min 3yrs experience within an upmarket environment 
• Stock management
• Customer liaison
• Ability to work shifts
• Excellent communication skills

• Prepare alcohol or non-alcohol beverages
• Mix ingredients to prepare cocktails
• Plan and present bar menu
• Check customers’ identification and confirm it meets legal drinking age
• Maintain bar inventory and supplies
• Interact with customers, take orders and serve snacks and drinks
• Assess customers’ needs and preferences
• Make recommendations for food and drinks
• Offer daily specials
• Focus on the guests and provide an exceptional guest experience
• Comply with all food and beverage regulations

• X years of experience as a Bartender or similar role
• Excellent knowledge of in mixing, garnishing and serving drinks
• Computer literacy
• Knowledge of a second language (preferably Spanish) is a big plus
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills
• Relevant training certificate is a plus

• Provide excellent customer services
• Always strive towards best customer satisfaction
• Greet customers and present menus
• Make suggestions based on their preferences
• Take and serve food/drinks orders
• Up-sell when appropriate
• Arrange table settings
• Keep tables clean and tidy at all times
• Check products for quality 
• Deliver checks and collect payments
• Cooperate and communicate with all serving and kitchen staff
• Adhere to all relevant health department rules/regulations and all customer service guidelines

• X years of experience as a waiter or waitress
• Experience with developing a constructive working and interpersonal relationships with colleagues and customers
• X years of experience with a cash register and any ordering information system
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills
• Active listening 
• Good physical condition
• Customer-centric
• High school diploma; food safety training will be considered a plus

• Paint the interior and exterior of buildings.
• Work with contractors and subcontractors to design a timeline regarding when it is best to paint an area or structure to avoid problems while building.
• Collaborate with several other painters on large jobs, using all ideas to create the best possible solution for the job.
• Complete smaller projects and touch-ups to ensure that paint matches and blends with the rest of the area.
• Meet with clients, building owners and managers to discuss finish and color options as well as any other design details important to the job.
• Use safety equipment and ventilators to ensure that everyone on the job is safe at all times.
• Practice self-motivation and motivating others, as there may not always be a supervisor on hand to direct you.

• High school diploma or equivalent
• Apprenticeship experience in a painting program
• Valid driver’s license

• Stamina that allows you to stand for long periods of time
• Great customer service and attention to detail

• Ability to read and interpret blueprints.
• Assisting supervisors with structural design, planning, layout, and installation.
• Conduct repair work and installation of doors, windows, drywall, cabinets, stairs, and other fixtures as required.
• Ability to assess the quality of woodwork and materials.
• Ability to operate tools, machines, and other equipment.
• Compliance with local building codes, and health and safety regulations.
• Provide excellent customer service.
• Ability to stand for prolonged periods, climb, pull, and lift heavy objects.

• High school diploma.
• Completion of a recognized apprenticeship or a minimum of 4 years’ experience as a journey-level carpenter.
• Additional certification may be required.
• Good communication skills.
• Physically fit with good hand-eye coordination.
• Knowledge of mathematics.

• 3 Year Hotel School Diploma or equivalent National Qualification at a Diploma level

• 7-8 years in the banqueting / conferencing industry including at least 3 years experience in a supervisory role.

• Ability to work shifts that meet operational requirements
• Physically able to move operating equipment
• Have an open attitude to perform similar functions in alternative outlets due to operational requirements

• Planning
• Motivating others / gaining co-operation
• Decision-making
• Training; coaching; keeping abreast of new developments in field
• Analysing / Diagnosing performance of the outlet / product performance
• Reviewing - Assessing feasibility; assessing compliance; efficiencies
• Problem-Solving
• Influencing / Negotiating skills

• Food & Beverage Costing
• Food & Beverage Product Knowledge
• Selling skills
• Team Planning
• Operational Management
• Product Development
• Stock control
• Intermediate Computer Skills
• Micros / Opera is preferred

• A Senior Certificate (Grade 12)
• At least three (3) years’ experience in a similar position
• Experience working with an electronic switchboard is a requirement.

• Ensure cleanliness of reception area and professionalism at frontline is maintained
• Ensure that reception is manned at all times

A great opportunity presents itself to join this prestigious hospitality estate situated on the outskirts of Stellenbosch.

Requirements:

• Min 2 years previous experience in the same or similar position within a 4 / 5 * hotel or upmarket establishment
• Relevant pastry & A la Carte experience in an upmarket restaurant or hotel
• Preparing, cooking, and presenting dishes within your specialty
• Managing and training any Demi-Chef de Parties or Commis working with you
• Helping the Sous Chef and Head Chef to develop new dishes and menus
• Ensuring you and your team have high standards of food hygiene and follow the rules of health & safety
• Monitoring portion and waste control to maintain the profit margins
• Disciplined, self-motivated, and able to work independently as well as lead
• Work in a pressurized environment
• Ability to multitask
• Must be able to work shifts
• Own reliable transport

Please forward your cv in MS Word format and include a recent profile photo with contactable references.

The Front of House Duty Manager at Birkenhead House manages and controls the daily operations of the FOH department. They ensure that the standards of The Royal Portfolio (in particular when it comes to Food & Beverage) are met, in order to contribute to the purpose of the company – "To give our guests a complete experience and a perfect stay".

MAIN DUTIES & RESPONSIBILITIES

• Communicate effectively throughout the hotel. Ensure departments are aware of guest needs, changes and requirements
• Guest interaction and satisfaction, including hosting guests during their stay
• Recommend food and wine pairings.
• Share your wine knowledge and encourage your team to develop their wine knowledge further through regular training sessions.
• Ensure that all wines are stored, presented and served to the required standards.
• Ensure the hotel and restaurant is set up accordingly on a daily basis
• Be present and assist during service
• Be the point of contact for guests and anticipate and cater for their needs
• General running of all FOH service areas and assist all service staff
• Ensure the hotel follows cleanliness, health and safety protocols
• Assist guests with check in and departure
• Make sure SOP’s are followed
• Report incidents to the correct channels
• Conduct site inspections when on duty
• Ensure that the staff as well as yourself live, breath and embrace the companies P&Vs

REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS

• Tertiary qualification in Hospitality Management
• 3 years’ Experience in a luxury 5* establishment (Required)
• 2 years’ Hotel or Restaurant Management Experience (Required)
• 2 years’ Food & Beverage Experience (Preferred)
• Wine and Cocktail certificates a distinct advantage
• Strong knowledge of Hermanus and the Overberg area as well as other properties, venues and activities available
• Strong systems experience - Micros (POS), Opera (PMS), Microsoft Office
• Strong communication skills
• Ability to think on your feet and come up with solutions
• A positive attitude
• Be able to deal with and handle conflict
• High level of guest experience
• Team player

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.

South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.

All new appointments at The Royal Portfolio’s properties will need to show proof of vaccination against Covid 19.

Our luxury hotel in Knysna is seeking the best Events Coordinator to join their bespoke team. Quality and style is EVERYTHING!!

Assist the Manager in driving sales and the development of the banqueting and events products to assist the Events Team in delivering their operational objectives

Minimum Requirements:

• Grade 12 and related Events Tertiary qualification essential
• Able to communicate fluently in English and Afrikaans (Both verbal and written). Third language will be highly advantageous
• Able to multitask and work as a team
• Impeccable attention to detail and administration skills
• Well groomed and image conscience
• Must have a passion for social media

Tasks:

• Assisting with product development, sales and operational delivery of the Hotel’s Events concept
• Being the first point of call in the absence of the Events Manager
• Assisting with preparation of budgets, business plans and sales targets
• Assisting with research and keeping up to date with all banqueting equipment, methods and techniques
• Assisting in preparing reports and all administration as required
• Assisting with marketing strategies and tactics, product demonstrations, sales techniques and sales control systems
• Knowledge of Events Management standard procedures and practices
• Knowledge of exceptional client service and the ability to perform accordingly
• Ability to meet quality standards and ability to evaluate customer satisfaction
• Knowledge of principles and methods for showing, promoting and selling products or services

To apply for the position, please forward a motivational letter, an updated CV with a picture of yourself to consultant2@careercustodians.com

**Please note that only successful candidates will be contacted. Should you not hear from us within 14 days – please consider your application unsuccessful**

Residential & Facilities Co-ordinator

As a residential and facilities coordinator, you will ensure an optimal working environment across all our properties and ensure that the necessary support is given to operations in terms of Facilities & Residential matters. The ideal candidate must have excellent time management skills, excellent administration skills and attention to detail for aesthetics and interior spaces are of high importance. Candidate must have a valid driver’s licence with own transport and be willing to travel to various destinations. Every project to be completed within a reasonable time-frame and to the required standards.

Minimum requirements

• Grade 12.
• Qualification in Hospitality and Tourism Industry not essential, but preferred.
• Minimum of 1-year experience in the same or similar position
• Level 2 minimum Microsoft Office (Word, Excel, PowerPoint and Outlook in particular)
• Basic OPERA System Knowledge
• Strong nonadministrative functions
• Attention to detail
• Multi-tasking
• Reporting
• Monitoring

DUTIES AND RESPONSIBILITIES

Administration

• Oversee daily administrative and clerical activity in office.
• Maintains records of maintenance and other facilities functions.

Coordination

• Receives requests for building or equipment maintenance.
• Assign technicians or specialists to repair equipment as necessary.
• Acts as liaison between different company departments to ensure that problems are appropriately resolved.
• Coordinates and manages schedules and calendar for facilities department.
• Ensure appropriate follow up with departments and staff.
• Provide direction/information to vendors, facilities staff and service providers as required to ensure excellent coordination/execution of work within client environment with minimal disruption.

Operations

• Minimum of 2 duty manager shifts per month to ensure full understanding of operations.
• Assist in maintenance, front office and housekeeping departments as per operational requirements.
• Summarise guest feedback from Centricity, Trip Advisor and Flash feedback cards to plan, communicate and action residential/facilities work needed in the properties.
• Obtain quotes and meet with suppliers.
• Ensure only approved suppliers used.
• Update of supplier list.
• Continues research and development and visits to trade related shows and shops.
• Back up for Residential specialist/ Group Operation Manager
• Assist in compiling Interior & Condition Survey, including execution
• Filling the gap between residential and facilities.
• Capture and submit project management.
• Assist with insurance matters.
• Placing of orders.
• Assess communicate and provide feedback on products and specifications.
• Update body corporate permanent files
• Assist with winter planning & projects
• Recognize operational residential challenges and assist with research and solutions
• Updating of master inventory costs
• Assist in creating residential modules
• Assist in updating residential manual

Training and Development

• Ensure residential/ property induction manual is up to date and introduced to all new staff
• Residential modules are developed and part of the staff training

Financial

• Assist Residential Specialist/ Group Operations Manager with functional administrative duties.
• Ensure weekly reporting of residential targets and actual numbers reported.
• Submit project management to financial controller/manager on a weekly basis.
• Submit purchase orders and invoices to creditors twice a week.
• Ensure Residential targets are met.
• Assist in placing orders and filing.

Management Support

• Assist Facility Management & Residential Team with tactical planning for the team’s goals and objectives.
• Provide facility specific assistance to the project / maintenance management team as needed or requested.
• Manage and maintain small facility management tasks as assigned.
• Devise new ways to improve efficiency of office work and facilities services.

To apply for the position, please forward a motivational letter, an updated CV with a picture of yourself to consultant2@careercustodians.com

**Please note that only successful candidates will be contacted. Should you not hear from us within 14 days – please consider your application unsuccessful**

SCOPE & GENERAL PURPOSE

The main purpose of the Duty Manager is to manage and control the daily operations of the FOH department. To ensure that the standards of the Royal Portfolio are met in order to contribute to the purpose of the company – "To give our guests a complete experience and a perfect stay".

MAIN DUTIES & RESPONSIBILITIES

• Living, breathing and understanding the company’s purpose and values and ensure that the hotel is immersed in the TRP Culture.
• Ensure complete guest interaction and satisfaction.
• Be the point of contact for guests and anticipate and cater for their needs.
• Ensuring that guest and staff satisfaction is maintained through interdepartmental communication and liaison.
• Assisting and supporting the Rooms Division and Food & Beverage Department in managing the Operations of the hotel.
• In the absence of the General Managers, been the Senior Manager and point of contact at the hotel.
• Ensuring that all decisions are made with Company's interest been put first (communicating with the HOD of the relevant department) but with utmost importance ensuring the Safety of our guests and staff.
• Monitor health and safety throughout the hotel.
• Guide site inspections and guests around the property.

REQUIREMENTS & QUALIFICATIONS

• 5 years’ Experience in a luxury 5* establishment (Required)
• 3 years’ Room Division Experience (Preferred)
• 3 years’ Food & Beverage Experience (Preferred)
• 3 years’ Housekeeping Experience (Preferred)
• 5 years’ Hotel Management Experience (Required)
• Diploma in Hospitality (Required)
• Strong English verbal and written communication skills
• International Language (Preferred)
• Systems - Micros (POS), Opera (PMS), Microsoft Office

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.

South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.

All new appointments at The Royal Portfolio’s properties will need to show proof of vaccination against Covid 19.

Do you enjoy interacting with people from different cultural backgrounds? Would you help others realize their travel dream and experience the best that a destination has to offer? Would you like to join a multicultural and passionate team in an entrepreneurial environment where boundaries in the global travel industry are challenged and new ideas and out-of-the-box thinking are welcomed and encouraged?

Overview

Our client is currently recruiting a German-speaking Trip Coordinator to join their team. The role of a trip coordinator is to manage and coordinate trips for our international guests while they are travelling with the company, with the aim of bringing alive the magic of travel through a well-organized and seamless trip. Specifically, the responsibilities would include:

• Working closely with their partners to confirm ground services the moment a booking comes in
• Reconfirming all services with relevant partners before the start of a trip to ensure everything is booked as per what has been promised to the guest
• Liaising between their guests and the partners to execute trips and deliver on the experiences promised by their travel consultants
• Providing prompt, courteous service to guests by applying critical thinking and problem-solving skills to their problems
• Understanding the guests’ requirements and coordinating with different departments to prepare necessary arrangements pre and post the guests’ travel
• Briefing guests about their upcoming experience in Africa and Europe
• Acting as the single point of contact for guests on his or her trip and providing 24hr support throughout the duration of the trip - this would include availability over weekends and holidays in case of emergencies or crisis
• Issue handling, catering to special requests, planning surprises and special activities, and regular follow-ups with guests by negotiating with partners for freebies or special rates

Why would you want this job?

This is a very unique customer service opportunity for many reasons – here are a few!

• The people you work with: They are a dynamic international and multicultural team where you will be challenged and have countless opportunities to broaden your horizons
• Support for your growth: Their pool of managers, trainers and coaches will guide and support you while pursuing a personalized approach to help you succeed and grow. Furthermore, they invest considerable time and resources in the growth and development of their people
• Flexible working hours: After the initial training, you will have considerable flexibility in your working hours
• Having an impact: You contribute to memories of a lifetime for their guests through the joy and wonder of personalized travel which often has a deep impact on their lives. Furthermore, they listen to our team members’ ideas and suggestions, irrespective of their seniority which gives you an opportunity to shape your own and our company’s path.

What do they expect from you?

• You love interacting with and helping people and have a passion for delighting guests and making their travel dreams come true. You are willing and keen to go the extra mile to support our guests and comfortable with flexible working hours including evenings and weekends if necessary
• You are an excellent communicator in the English and German languages, both verbal and written. This entails strong listening skills and the ability to convey information in a structured, clear and concise way
• You are able to work under pressure and handle crisis situations in a calm manner, enabling you to act and communicate clearly and confidently in challenging situations
• You have a naturally warm and pleasant personality and excellent people skills – you are empathetic and able to put yourself “into the shoes” of our guests, to relate and connect with people with diverse personalities and backgrounds and to build trust
• You are a quick learner and comfortable with embracing technology and change in general and have outstanding mental agility and are solution orientated. This entails being proactive and able to “think on your feet'' as well as “out of the box” to quickly find solutions in challenging situations
• You are strongly self-driven and have an intrinsic motivation to be the best you can. You are highly self-organized, and have a high level of attention to detail and an intrinsic desire to keep things organized
• You have 2+ years of customer service experience, preferably in tourism.

Key Responsibilities

• Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings.
• Promote the wider Company business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.).
• Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence.
• Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible.
• To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves.
• To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedly
• To maintain high standards of service and communication with the member throughout the request/member journey
• To keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakes
• To ensure that any requests that could result in commission for company are capitalised on and accurate invoicing is produced.
• To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option

Requirements

• Fluency in English and Norwegian is required. Excellent written & oral communication is a MUST. Fluency in other languages, particularly Norweigian is highly regarded, is a plus, but not mandatory. Please be prepared to take language test in any language you mention as a skill.
• Having local knowledge of news & events, culture in the Middle East (primarily around Dubai, Abu Dhabi and Doha) and other key markets across Asia is highly preferred; A plus of is a plus is having knowledge and experience in working in the travel sector – such as first-hand experience booking flights, hotels and have confident to make other travel reservations
• 3+ experience in leisure orientated sector of business, hospitality, customer service, concierge or call centre
• Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all time
• Dedication to customer satisfaction and a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills
• Outstanding communication skills, both written and verbal
• The ability to multitask and handle several projects at the same time.
• The ability to provide intelligent and resourceful replies to members and clients requests while maintaining a commercial focus.
• Strong administration skills and be able to prioritized workloads to meet strict deadlines
• An enthusiasm to work with an emphasis for detail and follow through as required. The highest customer service standards are expected and must be maintained at all times
• Computer literate to a high level and proficient with all Microsoft Office programmes (Excel, Word, PowerPoint)
• Proven capability to own and lead projects
• Possess good communication and interpersonal skills
• Having knowledge and experience in working in the travel sector such as first-hand experience booking flights, hotels and making other travel reservations and have confidence in issuing tickets, making changes and amendments is a plus
• Experience with GSDC systems would be advantageous
• Concierge, customer service or call centre experience will be preferred
• Computer literate to a high level and proficient with all Microsoft Office programmes (Excel, Word, PowerPoint)
• Possess at least one area of interest outside work (e.g. dining, travel)
• Energetic and motivated team players who enjoy the challenge of meeting and beating targets
• An understanding of the luxury lifestyle and affluent customers.
• Only Norwegian speaking candidates who are CURRENTLY in South Africa will be considered

Benefits

Too many to mention!!

About the Role

Our client is looking for passionate, motivated and resourceful individuals to join their Travel team. As a Travel Specialist you will be fulfilling leisure travel requests on behalf of our Scandinavian based members, including luxury journeys on behalf of high-net-worth members, complex flight inclusive itineraries covering several destinations within Scandinavia and world-wide.

Your exceptional customer service skills, commercial judgement, skilful use of travel research and booking technology, and passion for travel will deliver superb member satisfaction, high levels of supplier revenue and repeat usage of the company for travel and other jobs throughout the business.

The role will require some evening and weekend shifts.

Are you…..

• A travel consultant who loves working in the travel industry?
• The person your friends always turn to for suggestions on their holiday destinations?
• Always ‘in the know’ about all the new hotel openings about town and best places to go on holiday to?
• Someone who thrives in a fast-paced and fun working environment?

REQUIREMENTS

We are looking for:

• Energetic and motivated team players who enjoy the challenge of meeting and beating targets
• People who are passionate about delivering high quality personalised customer support and have excellent research skills
• People who can use their initiative and creativity to best meet the needs of our members
• Proven track record in Scandinavia leisure sales as well as worldwide itineraries
• Previous experience working with view data is preferable but not essential
• Experience in a retail environment or Tour operator essential
• Previous experience working with Amadeus is preferable but not essential
• Fluency (both written and spoken) in Swedish and English. Norwegian and Danish is a big plus.

Benefits

Too many to mention!!

Description

Our Cape Town office has seen sustained and substantial growth over the past two years. In lifestyle management no two days are ever the same. You will use your knowledge, contact and know-how to deal with interesting and often complex requests. As a language specialist, you will be based in Cape Town, South Africa and primarily be dealing in the following areas: Travel, Retails, and Entertainment including restaurants and ticket knowledge in the Middle East market. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole. You will use your research and communication skills to provide personalized solution to our members request within specified time frames.

Key Responsibilities

• Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings.
• Promote the wider Ten business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.).
• Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence.
• Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible.
• To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves.
• To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedly
• To maintain high standards of service and communication with the member throughout the request/member journey
• To keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakes
• To ensure that any requests that could result in commission for ten are capitalised on and accurate invoicing is produced.
• To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option

Requirements

• Fluency in English and Arabic is required. Excellent written & oral communication is a MUST. Fluency in other languages, particularly Arabic is highly regarded, is a plus, but not mandatory. Please be prepared to take language test in any language you mention as a skill.
• Having local knowledge of news & events, culture in the Middle East (primarily around Dubai, Abu Dhabi and Doha) and other key markets across Asia is highly preferred; A plus of is a plus is having knowledge and experience in working in the travel sector – such as first-hand experience booking flights, hotels and have confident to make other travel reservations
• 3+ experience in leisure orientated sector of business, hospitality, customer service, concierge or call centre
• Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all time
• Dedication to customer satisfaction and a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills
• Outstanding communication skills, both written and verbal
• The ability to multitask and handle several projects at the same time.
• The ability to provide intelligent and resourceful replies to members and clients requests while maintaining a commercial focus.
• Strong administration skills and be able to prioritized workloads to meet strict deadlines
• An enthusiasm to work with an emphasis for detail and follow through as required. The highest customer service standards are expected and must be maintained at all times
• Computer literate to a high level and proficient with all Microsoft Office programmes (Excel, Word, PowerPoint)
• Proven capability to own and lead projects
• Possess good communication and interpersonal skills
• Having knowledge and experience in working in the travel sector such as first-hand experience booking flights, hotels and making other travel reservations and have confidence in issuing tickets, making changes and amendments is a plus
• Experience with GSDC systems would be advantageous
• Concierge, customer service or call centre experience will be preferred
• Computer literate to a high level and proficient with all Microsoft Office programmes (Excel, Word, PowerPoint)
• Posses at least one area of interest outside work (e.g. dining, travel)
• You must be flexible to work rotational shifts.

• Energetic and motivated team players who enjoy the challenge of meeting and beating targets
• An understanding of the luxury lifestyle and affluent customers.
• Only Arabic speaking candidates who are CURRENTLY in South Africa will be considered

Benefits

Our people are at the heart of the business and we have a culture of recognition and reward – both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits regardless of where they are based. Not only do we enjoy monthly Treats on Ten (on the tenth of each month!) but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program – this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals – this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.

Other benefits that Ten offer, specific to the South Africa office, range between access to ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use, all the way through to various discounts on both travel and entertainment events (the latter is of course available regardless of location). There are also lots of social events throughout the year as well as a break-out room where employees can relax (or, if they wish, play one of the numerous games we provide!) whilst enjoying our latest fruit drop.

We also offer a company contribution towards medical aid, transport home for those working a late shift (applies to those who don't have a car) and, one of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.

An eclectic Hotel in the vibrant neighborhood of Knysna is looking for a passionate Front Office Host (Supervisor) to support as established team. Let us know if you have what it takes.

CANDIDATE MINIMUM REQUIREMENTS

Education:

• High school graduate with hospitality experience / hospitality qualification.
• Must speak, read, write, and understand English at a professional level.
• Computer literate (Windows Office – Excel, Word and Outlook)
• Working knowledge of Opera.
• General knowledge of HR and the labour law.

Work experience:

• Previous front office management experience essential.
• Familiar with all duties and procedures in Front Office / Reservations Department
• MS Office (Word, Excel and Email) is essential
• Opera experience is essential

Other:

• Must have a SA ID
• Must have a valid driver’s licence and own transport
• Reliable, responsible and dependable to fulfil obligations
• Attention to detail
• Willingness to lead, take charge and offer direction
• Ability to multitask
• Show initiative by taking control of task
• Excellent communication skills
• Friendly and service orientated

Tasks (include but not limited to):

• Ensure smooth operation of the reception area
• Ensure guests are greeted, checked in and allocated apartments / rooms promptly and courteously
• To ensure reservations are taken correctly and courteously
• Ensure credit control procedures are strictly adhered to
• To ensure guest accounts is kept up to date
• Ensure effective and speedy check out facilities
• Ensure collection and delivery of luggage to apartments / rooms are done efficiently
• To ensure that the reception area is correctly managed
• Ensure that the switchboard is efficiently and effectively managed
• Must be willing to work hospitality shifts (weekends and public holidays), hospitality hours and overtime when requested
• Carrying out any other duties as may be reasonably required by management
• Ensure that guest house rooms / apartments are serviced and maintained to the standards
• Make sure all front of house areas is clean and tidy at all times
• Ensure the back of house is clean and free of clutter
• Ensure the smooth operation of Housekeeping daily
• Daily spot checks of apartments and rooms to ensure standards
• Checking of all monthly stock takes for amenities, chemicals and linen for Housekeeping
• Reporting and follow up of all maintenance issues pending or outstanding

• Assisting with the overseeing of the maintenance department in the absence of the Facilities Manager.
• Be familiar with the Health & Safety measure of the property
• To ensure regular on-the-job training is training place in your departments
• Ensure dress code of staff is up to standard
• Holding regular performance appraisals with senior staff, identifying areas for development and training needs
• Be readily available to deal with problems and complaints
• To circulate regularly throughout Front of House areas. Maintaining high profile with guests and staff
• Ensure accurate and timeous submission of all reports and administrative work
• Prepare and submit annual budgetary information and updates as required by Financial Manager
• To ensure effective liaison between Reservations & Front Office and other departments (e.g. Housekeeping)
• Act as a Duty Manager when required
• To attend all management meetings as required

To apply for the position, please forward a motivational letter, an updated CV with a picture of yourself to consultant2@careercustodians.com

**Please note that only successful candidates will be contacted. Should you not hear from us within 5 days – please consider your application unsuccessful**
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