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Job Summary
Lodge Manager
Location: Northern KZN, South Africa
OUTPUTS
- Meet every guest and ensure they know who is looking after them
- Ensuring all organizational requirements around delivering the best guest experience at the Lodge is planned for and executed on a daily basis
- Ensure our brand standards are always maintained in all areas that make up the guest experience
- Represent the company’s brand in appearance and behaviour
- Create an environment where the company culture is fostered
- Innovate new ideas and ways to edge the brand and improve
- Ensure that our culture of rewarding and recognizing of staff is followed through all levels of the lodge
- Ensure that training & development of staff is coordinated and planned according to your budgets
- Ensure that controls and systems are in place to ensure the sustainability of the business as well as conserving our resources
- Ensure the company’s Hospitality DNA is known by all
- Relieve for the General Manager when on leave
- Hosting
- Taking the lead on groups, VIP repeat guests and host all agents and operators
KNOWLEDGE REQUIRED (QUALIFICATIONS OR TRAINING PROGRAMS)
- At least 5 years relevant experience in a 5 star operation
- Managerial experience
- Company Knowledge
- Valid unendorsed SA driver’s license essential
SKILLS REQUIRED
- MS office knowledge is a requirement
- Communication skills - with guests and fellow staff members
- Lateral thinking ability
- Initiative
- Must be able to cope under pressure to meet guests needs
- Leadership
- Organizational abilities
- Honest, have good integrity, proactive and driven person who has career ambitions
- Good interpersonal skills
- Passion for guest delight
This is a permanent live-in position, based at a Lodge in Northern KZN, South Africa
Should you wish to apply for this position, please email your latest CV and motivation to diane@abcworldwide.com
ABC Worldwide
Recruiter
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