Job Summary
Overview
My client a 12 Roomed Lodge / Guest House situated in Northern Kwa-Zulu Natal, specializing in both Business and Transit Tourist accommodation and full service offering, has a vacancy for a Reservations Manager. The successful candidate’s responsibilities include but are not limited to: managing all reservations (both via email and online reservations platforms) for The Lodge / Guest House.
It is important to note that the Reservations Office for the Lodge / Guest House is based in Salt Rock , Kwa- Zulu Natal , and as such the successful candidate will need to reside or be in reasonable proximity to Salt Rock or be willing to relocate there.
Remuneration Structure
- Competitive salary negotiable based on experience
- This position is live-out
- All and any other remuneration benefits will be discussed in the interview
Important Note for Applicants:
Candidates applying for this position must be aware of the following :
- Applications to include updated CV with Head and Shoulders Photo (Essential) - MS Word or PDF version
- Applicants should note that they will be required to travel in and attend interviews in Salt Rock - any expenses incurred will be for the applicants account)
- Must have own Car / reliable transport
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Requirements
- Tertiary Hospitality / Tourism qualification - Diploma or similar
- Candidates should be hard-working and have a passion for excellent service that evolves into a refined guest experience
- Essential skills include good communication skills, excellent spoken and written English, the ability to handle requests and changes at short notice
- Excellent computer skills - 100% Essential (proof of competency will be tested in the interview stages)
- Typing skills essential
- MS Office Knowledge - particularly Word and Excel must be Excellent
- Pastel Accounting - preferred
- Proven Experience in Reservations and Hospitality are an absolute necessity and an Excellent Knowledge of reservations packages and software essential - to include
- Nightsbridge
- Knowledge of Online Travel Agents: Such as - Booking.com, Expedia, Hotelbeds, Airbnb
- Corporate Channels - Travel with Flair, Rennies etc
- African Tour Operators & Agents (Directly Contracted)
- Excellent attention to detail, excellent organizational skills, be well-presented, and have good inter-personal skills
- Financial Administration capability to process and send invoices and to manage and control deposits and pre-payments etc
- Possession of a driver’s license is essential
