1 Other Tourism/Hospitality jobs in Hluhluwe on Job Mail

One of our unique resorts is looking to employ a Duty / Reservations Manager …Be our lodge's 1st point of contact and entice our guests with your unique and refreshing hospitality character ... by ensuring the front desk functions professionally; booking of activities and transfers, check in and check out’s, ensuring all guest related issues are dealt with swiftly & professionally .Thus, all-in-all, our guests' bookings are made efficiently (& - off course - correctly) , all payments are collected . .... when can you get started?, maybe next week ?

Duties
Reservations
o Responding to all email enquiries with an email followed by a phone call
o Taking all calls related to upcoming/past bookings and enquiries
o Making the booking on apex/DVC8
o Acquiring and recording all guest details, dietaries, special occasions for the booking
o Ensuring deposits are paid timeously
o Liaising with Head office about any club bookings
o Liaising with HOD’s about any special requests in upcoming bookings
o Ensuring DVC8 and apex correspond
o booking.com bookings, correspondence, deposits

Reception
o Late Shift- to prepare day sheet for following day
o Late Shift- Prepare all last day notes and get it signed for next day departures
o Morning Shift- to check all accommodation rates are correct on the system before running EOD
o Morning Shift- Prepare all bills for check out
o Morning Shift- Prepare all welcome Notes & Indemnities for arrivals
o Morning Shift- give Kitchen a breakdown of tables, dietaries, special requests eg cake
o Morning Shift- ensure that guests & rooms correspond with EOD audit report
o Morning Shift- Double check all guest arriving have paid deposit
o Morning Shift F&B system administration on shift closure and end of day processes

Guest Check In
o New guest welcome calls, checking details, arrival time and directions
o Prepare welcome drinks - ensure these are done when guest phones at gate
o Welcome all guests and complete check in as per company policy
o Check guests in on Apex and insert all Guest details- including guest numbers at Sobhengu
o Scan and file guest ID/Drivers

Guests
o Assisting with guests queries
o Ensuring all guest queries and/or complaints are dealt with efficiently and feedback has been given to guest if an issue cannot be resolved.
o Liaising with guides and spa on any activities
o Input all guest information onto Apex- correctly
o Updating memos with guest information

Administrative
Capture all staff sales
Preparing special notes for guests
Ensuring lodge is kept clean, windows, walls, furniture, fish tank
Ensuring standby is preforming duties
Ensure restaurant is prepared and candles are lit before dinner
Ensure restaurant and boma is prepared correctly with correct table numbers
Ensuring all guest slips are signed and ready for check out

Other
Promoting Kids Xplorer and assisting with program
Promoting Dream Rewards
Holding morning meeting in the absence of Management

Duty Manager
o Oversee daily Front Desk duties and activities (as described above)
o Troubleshoot all guest issues and problems
o Inform General Manager of any major issues
o Ensure high level of customer service is maintained at all times
o Assist with all incoming telephone calls to Front Desk lines
o Assist guests with all questions and reasonable requests
o Ensure Front Desk area is clean and tidy at all times
o To assist with all departments in times of pressure – where reasonably possible
o To liaise with guests and ensure a strong host presence at all times, passing relevant information onto staff especially specific requirements or arrangements
o To deal with complaints quickly and efficiently and find suitable solutions to any problems that may arise, communicating issues the GM and colleagues in a constructive and clear manner
o To coordinate guests and staff during an emergency and have good knowledge of fire procedures
o To be aware of and promote all services offered in the resort and group
o To liaise well with all departments, ensuring that communication of the day’s activity is clear and understood
o To liaise with Housekeeping regarding arrival rooms and prioritisation where applicable
o To ensure that all appliances, fixtures and fittings are safe and work in accordance with the Health and Safety regulations, reporting any faults to the Maintenance and or General Manager
o To complete a full handover with the previous and following team members communicating directly where possible
o To take overall personal pride in appearance and work performance
All other administrative, assistant and PA duties as allocated

Qualifications, Experience
• Grade 12
• 1-2- years relevant front of house or related experience
• 2 years solid customer service and administrative experience
• Drivers license

Soft skills
Hospitality character

Solid Time Management skills
Problem Sensitivity — Fostered an ability to assess when something is wrong or is likely to go wrong, thus, not necessarily solving the problem, nevertheless recognizing a potential problematic matter.