Job Summary
A well-known Lodge - situated amid picturesque mountain -, needs to employ a Reservation / Receptionist to make their guests feel at home. Your superb telephone skills would be appreciated
Salary + Live in + ALL meals provided
Reservations:
- Perform reservation requests
- Determining rooms available
- Meet customer needs
- Verify customer information and payment options,
- Assign rooms and respond to customers with confirmation emails or letters.
- Accept payments and check guests out.
- Administration
Receptionist
- Welcome visitors by greeting them, in person,
- Signing in your guests,
- Direct each set of guests to their allocated holiday unit.
- Closely integrate with FOH to inform them when the signing in procedures are completed so that FOH can escort guests to their holiday unit.
- Inform new guests of meal times and orientation of property
- Answering phones with sound etiquette and professionalism.
- Handing of all queries, telephonic, walk ins and on social media
Must have / b wiling & able :
- Apex
- 2-3 yrs exp in similar role
- Hotel qualification
- To live & work on the property
- To work under pressure when a bus load of guests arrive
Soft skills:
- Friendly demeanor
- Sound telephone etiquette
- Patience
- Kind character
For the guest orientated, this position holds ample opportunities within the Group as a whole