Job Summary
Purpose of the Role:The Maintenance and Repair Manager performs a variety of quality checks relating to the repair of terminals. The overall purpose is to ensure that repairs to all terminals, printers, scanners, screens and other electronic equipment have been completed. Where first level support cannot be achieved and repairs cannot be undertaken successfully, these are then escalated to the Maintenance and Repair Manager for repairs
Duties and Responsibilities:
Technical Repairs and Maintenance
- Maintain and manage the day to day operations of the Repair Centre to ensure it is always clean and static-free
- Manage the Repair Technicians by guiding and coordinating their activities to ensure a quick (48 hour) turnaround time on all equipment
- Serve as an escalation point for the repairing of all terminals, printers, scanners, screens and other electronic equipment that cannot be repaired at Technician level
- Manage the team to meet and exceed daily target
- Maintain and manage the day to day operations of the Repair Centre to ensure it is always clean and static-free
- Manage the Repair Technicians by guiding and coordinating their activities to ensure a quick (48 hour) turnaround time on all equipment
- Serve as an escalation point for the repairing of all terminals, printers, scanners, screens and other electronic equipment that cannot be repaired at Technician level
- Manage the team to meet and exceed daily target of units to be repaired per day
- Ensure minimum spares are available to repair equipment
- Timeously attend to all parts requirements submitted by the repair technicians
- Manage operations:
- Ensure that outstanding repairs due to parts are escalated
- Ensure that outstanding repairs are processed
- Strictly follow and adhere to repairs and logistics process flows and parts recycle process
- Bin all repaired items and liaise with the LFFS and Fleet Manager on the binning of repaired terminals
- Monitor and take control of repair centre tools and ensure test jig is operational at all times
- Replenish all cleaning equipment and monitor the test jigs and software
- Follow escalation process
- Comply with all company Health and Safety policies
- Liaise with National Sales Manager and LFFS and Fleet Manager to ensure all broken, damaged and non-functional equipment is shipped to head office
- Ensure that all repaired terminals are moved to Logistics for distribution
- Ensure 0% repair returns. Quality assurance - proper testing of all units to be booked out
- Maintenance of daily statistics
- Submit Repair Centre daily reports
- Maintain logistics asset list
- Record all incoming and outgoing terminals
- 6 years experience in technical repairs
- 3 years in an electronics repair environment
- 3 years providing electronic technician support
- Technical maintenance and repairs of electronic and mechanical equipment
- Microsoft Office, particularly Excel and outlook
- Excellent oral- and written communication skills
- Analytical and logical reasoning skills
- Investigative and reporting skills
- Planning and Organising
- Time Management
- Technical Know-how
- Customer Focus
- Problem Solving
- Matric qualification
- A+ certificate
- Electronic or electrical engineer
About
Augment and Recruit is a boutique Recruitment and Staffing Company established in 2018. Our values are woven into the way we work with clients and candidates alike with Integrity, Trust, Respect and Enthusiasm at the core. The increased difficulty in Sourcing for Scarce Skills or Unique Roles has HR Departments of small to large scale organisations facing major bottlenecks when hiring for senior roles or for roles that are unique, particularly in techno-commercial fields. These roles are mission critical in nature and demand niche skill sets which are not easy to source. Augment and Recruit is very well skilled at this. In partnership with your organisation, we offer a comprehensive hiring process through a scalable recruiting solution that results in: – - Reduced costs with the recruiting process - Higher quality talent - Reduced time to fill - Improved diversity in the candidate pool - Enhanced business performance - Substantial bottom line savings Our Services include: - Permanent Staffing - Executive Search - Turnkey Recruitment Assignments - Augmentation
Error!
Success!
You have successfully created your alert.
You will receive an email when a new job matching your criteria is posted.
Your account has not been verified. Please use the verification link sent via email.
Resend Verification Link