The purpose of this role is to assist the attorney / manager in processing and drafting required legal documentation in order to facilitate legal collections. Furthermore to recover delinquent debt through the use of the in house legal processes in order to bring to effect the relevant application of legal documentation required to collect revenue.
Minimum requirements: (Qualifications and Experience)
1 - 3 year legal collections experience
Duties & Responsibilities Legal Process
Manage the front end collections process through the drafting of court applications
Analyse files / data available from Cheetah to ascertain appropriate legal court applications i.e: * Judgement * R&S process
Implement the specific legal requirements set by various courts by choosing appropriate court on system
Check case number has been confirmed before proceeding
Perform quality checks on all legal documents / collated copies as well as documents for agent to issue
Merge documentation according to relevant stage, status and flag in accordance with the standard set from time to time.
Telephonic campaign driven collections. Follow up calls to debtors post receipt of legal documentation
Execute instructions based on ageing report extracted by attorney on hand over files
Merge Legal documents and correspondence to obtain court order
Coordinate and distribute legal documents to the appropriate Regions/ Correspondence and Third Parties
Highlight problem areas to management
Update and manage the legal filing system on cheetah manually and automated in due course Relationship Management
Give input on legal operational issues to attorneys
Escalate complaints / queries from various stakeholders that cannot be dealt with on this level (internal & external)
Scan documentation on file to cheetah
Check relevant file number to ensure quality assurance
Courier management, arrange with couriers and complete weigh bills
Track couriers and documentation and highlight problem areas to management
Provide weekly production report on matters worked, pending and unresolved
Manage courier report weekly to quality check costs.
Effective collection on active and disconnected accounts
Effective collection of active debtors and minimizing the rollover of accounts
Advise customers on alternative payment plans
Ensure client satisfaction by resolving queries quickly, efficiently and in accordance with the relevant procedure
Complete daily productivity reports accurately and timeously
Ensure that monthly targets and deadlines are achieved.