Account Manager (Pricing Intelligence)
IntelliStaff
Monday, 16 May 2022
1
Sales/Marketing - Marketing
Gauteng
FULL TIME
Job Summary
Our client a well-established market researcher is looking for an inspired Account Manager to join their organization
Location: Randburg, Gauteng
Requirements:
- Matric
- Business Management Degree
- Minimum 5 years of working experience, preferably within the FMCG/research sector
- Client facing experience essential – customer-centric
- Experience working with retail and manufacturer clients is preferable
- Must have an understanding of PowerBI
- Data and pricing analytics experience is required
- Multi-functional experience in customer/trade marketing, and sales within FMCG
- Knowledge of data analysis and FMCG categories
Responsibilities:
The key functions of this role include:
- Operating as the lead point of contact for any and all matters specific to your accounts
- Building and maintaining strong, long-lasting customer relationships
- Overseeing customer account management, including negotiating contracts and agreements to maximize profit Developing, maintaining, and improving relations with existing clients
- Ensuring clients receive reports within the specified deadlines
- Provide strategic and valuable insights from gathered research
- Manage the effective flow of information to both internal and external stakeholders
- 2 primary areas: client management and identifying new business opportunities among existing customers.
Account Manager Functions:
- Grow and maintain relationships with existing clients
- Delivery of key metrics associated with specified clients
- Ensure customer plans are in line with company objectives
- Provide insights for specific client reports
- Create Proposals and costing for new projects
- Present Company Credentials and Reports
- Manage client contracting, invoicing requirements, and renewals
- Manage client SLAs and NDA’s
- Develop and maintain senior-level contact with clients
- Attend regular customer meetings
- Ensure account performance is monitored and course correction plans are in place as necessary
- Analyze reporting results and recommend efficiencies and enhancements
- Provide verbal and/or written feedback to both internal and external clients on all requests
- Conduct face to face meetings - which may include occasional out of town travel
- Resolve customer queries timeously
- Communicate with customers when problems occur, which might impact the delivery of reports
- Problem-solve across multiple stakeholders (including internal and external clients)
- Work closely with the Report Analysts and Data Processing team
