Contact Centre Agent - Vacant immediately x6 positions
Friday, 03 September 2021
Sales/Marketing - Internal/Counter Sales
R10 000,00 - R13 000,00 (PER MONTH)
Contact Centre Agents required for large tyre manufacturer based in Wadeville, Germiston.
Act as liaison between the company and its internal and external current and potential customers. Accept ownership for effectively solving customer issues, complaints, and enquiries, keeping customer satisfaction at the core of every decision and behaviour.
Include but are not limited to:
Management of inbound and outbound customer interactions in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Update existing customer information
Identify and escalate priority issues
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by going the extra mile
Keep records of all conversations in our call centre database in a comprehensible way
Updates job knowledge by studying new product descriptions; participating in internal and external educational opportunities
Meet personal/team qualitative and quantitative targets
Adhere to standards and guidelines, recommending improved procedures.
Attention to detail
Ability to work under pressure
Reliable transportation to and from work