Our client is looking for an individual to support the achievement of the business objectives through managing the outcomes of Quality Audit (QA), in order to ensure ongoing delivery of outstanding Customer Care outcomes for our clients. The Quality Audit Coach plays a key role in identifying quality trends and providing recommendations to the Governance, Risk & Compliance team on process enhancements.
Minimum requirements (Qualiﬁcations and Experience) Education
Relevant HRD or Educational Training and Development Practitioner qualification
Coaching and facilitation experience
3 - 5 years' experience as a Quality & and Compliance Coach.