1 Client Services/Sales Support jobs in Gauteng on Job Mail

Sort By

Call Center Manager

Gauteng

30 June 2022

Recruiter Selectone

No more jobs available matching your search.

Call Center Manager

Selectone Thursday, 30 June 2022 5

Sales/Marketing - Client Services/Sales Support

Gauteng

FULL TIME

Job Specification
Company
Reference Number JHB000227/JG

Job Summary

The role will involve managing the inbound and outbound call centre, answering and resolving the queries of medical scheme members, healthcare providers, brokers, employer groups and other stakeholders, managing the correspondence/back office department which is responsible for all queries, attending to customer care issues and facilitating service excellence for the clients they serve.

Requirements:

Matric
Degree/Diploma in Customer Care/Client Service
3-5 years of experience in call center management and CRM
Experience in a healthcare call center environment
Familiarity with telephone systems, techniques and skills
Proficient data analysis skills
Working knowledge and ability to navigate through software applications in the environment
Demonstrated verbal communication skills and ability to convey information clearly and effectively
Ability to effectively handle client escalations in a fast-paced environment
Ability to identify issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues
Ability to resolve issues of conflict in a tactful and professional manner and to effectively diffuse irate callers

Selectone

Recruiter

Apply Now

1 Client Services/Sales Support jobs in Gauteng on Job Mail

Call Center Manager

Job Summary

Error!

Success!