Our Organization is currently seeking candidates to work within a large contact centre. Previous experience, such as working in a call centre environment, would be beneficial, however not necessary.
Specific responsibilities as a Telephone Service Representative will include, but will not be limited to:
-Resolving client queries and concerns by clarifying information, researching answers and alternative options, implementing solutions or escalating unresolved problems
-Managing multiple tasks whilst supporting the delivery of the highest standards of client service
-Providing the client with your personal attention in every aspect, offering follow-up contacts to ensure customer satisfaction.
Your performance will be measured on:
Quality Call Standards – calls are monitored and recorded for this purpose
Attendance and Punctuality
- Enthusiastic with a ‘Can Do’ attitude
- Great team player .
Must be willing to learn as training is offered.
Tel: 087 510 7579
Call/WhatsApp: 071 0242 954