Job Summary
IGrow Wealth Investments, South Africa’s #1 Property Investment Company, is looking for a Portfolio Administrator to join their team in Cape Town.
To qualify for this position, you need:
- NQF 4 or working towards completing your NQF 4
- At least 2 years of experience in a similar position
- Experience with rentals
- Experience with PayProp
- Great administrative skills
- Excellent communication skills and telephone etiquette
You will work predominantly on the following programs:
- Red Rabbit, Payprop, Excel, Google docs
Functions and responsibilities
- Monthly list to team on tenants that are vacating on allocated portfolio
- Send Vacating checklist to all tenants who give notice on allocated portfolio
- Attend AGM’s on allocated blocks in person or via zoom
- Monthly walk around blocks managed and report to managing agents on findings – follow up on items that need to be attended to
- Receive rental application and open file on laptop, prepare all docs
- Upload lease to payprop and debit order form
- Create property, create tenant and create invoices on payprop.
- What accounts are we paying for the Landlord? Have the accounts redirected to Igrow and ensure the correct amounts are paid every month.
- Monthly statements to Landlord
- Monthly statements to tenants and invoices
- Attend to monthly reconciliation of rental payments on allocated portfolio
- Attend to monthly account payments for Landlord
- Attend to Deposit refund payments within 14 days
- Load deposit processing fee on deposit refunds
- Follow up on tenants in arrears as per strict process LOD on 4th of every month
- Investors to be kept updated on late payments at all times
- Have an action plan in place to collect arrears
- Eviction instructions to be handed to attorneys o.b.o owner if requested
- Download contracts expiring from payprop according to 40/80 rule, negotiate renewals accordingly and ensure all invoices have been loaded
- When warning letters are received by Body Corporate, send to tenant and keep track that it is followed up on
- Attend to problems with water and electricity accounts
Maintenance on the portfolio:
- Portfolios are split to a maximum of 350 properties per person
- Each Portfolio administrator will have a list of approved contractors that they will work with
- Each contractor will sign a service level agreement (SLA) which must be adhered to
- Attend to all maintenance and exit inspection maintenance on allocated portfolio
