1 Maintenance jobs in Cape Town on Job Mail

TENANT LIAISON OFFICER- Cape Town

Role Purpose:

To oversee the management of the building complex, including management of relationships with tenants, rental collection, leasing of units and management of service providers and maintenance of the building.

Minimum Requirements:

Grade 12 education

Relevant qualification in built environment, i.e. building/property management

2-3 years building management, property management and/or tenant liaison experience

2 years administration experience

Basic accounting knowledge and experience

Computer literacy is essential.

Drivers License and Own Transport

Key Performance Areas:

Marketing

• Marketing activities aligned with overall Company strategy
• Marketing activities ensure optimal occupancy levels
• Signage is visible and well kept

Pre-take on assessment

• Enquiry/applicant database compiled and constantly updated
• Outcomes communicated
• Application forms are captured and recorded correctly

Take on, handover and record keeping

• Leases in place and meet the legal requirements
• Qualifying tenants are aware of the requirements of the lease
• Tenant data updated on the Novtel system
• Leases are filed to facilitate easy access
• Oversee the handover process to new tenants, ensuring that all documentation is complete and forms are signed
• Inspect units prior to the tenant taking occupation
• Provide a snag list to tenant informing them that faults must be reported within seven (7) days
• Show new tenant/s around the unit and complete a handover checklist together with the tenant
• Welcome and formally induct new tenants
• Discuss house rules with new tenants ensuring that the tenant fully understands the conditions

Accounts

• Monthly statements for each unit printed by 15th of month
• Print final notes by 4th of month
• Receipts made out timeously
• Debit order sent on correct date
• Rejections dealt with according to policy
• Download bank statements daily
• Deposit refunds paid to exiting tenants
• Daily and monthly age analysis submitted
• Overdue accounts are blocked
• Disconnection forms submitted to municipality by the 25th of the month
• Disconnection forms filed

Debt Collection

• Manage the rental collection process through:
  - Distributing rental statements
  - Reviewing the arrears report
  - Following up on tenants that are in arrears
  - Distributing arrears letters and final notices
• Implementing credit control procedures through:
  - Calling of tenants who have not paid by the 6th of each month
  - Visiting tenants who are more than 1 month in arrears
  - Reporting on age analysis to the Manager
• Inspecting all arrear rental units weekly to ensure tenants have not absconded
• Identify tenants in arrears for handover to attorney for legal collection and eviction process
• Liaise with attorney and track progress while continuing collection initiatives

Tenant relationships

• Tenants are managed and lease agreement is upheld and enforced
• Tenant details are kept updated on the system
• Tenant focus groups established and supported
• Conflict dealt with in affirm, but fair manner
• Good and clear communication channel created and maintained with tenants

Office Administration

• Administration and files sorted, and kept up to date

Welfare Advise and Support

• Welfare referrals provided where appropriate

Reporting

• Produce reports covering vacancies, proposed evictions, absconders, waiting lists, maintenance, cleaning and security issues

ROLE REQUIREMENTS

GENERIC SKILLS:

Communication (Advanced)

Facilitation (Advanced)

Conflict Management (Advanced)

Customer Service

Relationship Management (Advanced)

Teamwork

TECHNICAL KNOWLEDGE AND SKILLS

Eviction Management (Basic)

Lease agreement management (Basic)

Maintenance Planning

Occupational Health and Safety (Basic)

Accounting and reconciliation skills

Numeric skills

Excel skills

Pastel skills

Novtel skills

MANAGEMENT AND LEADERSHIP SKILLS

Project Management (Basic)

Planning and organising (Basic)

Problem Solving (Basic)

Gather and Analysing Information (Basic)

Networking (Basic)

ATTRIBUTES

Emotional control

Persuasion

Assertiveness

Interpersonal Skills

Attention to detail

Adaptability and Flexibility

Situational sensitivity

Undertakings:

Criminal / Credit Check

Salary: Market Related

Application Process:

Apply Online or e-mail CV, Qualifications, Head & Shoulder photo, most recent payslip, Drivers and ID to: cape1@workafrica.co.za, use the Job Title – “Tenant Liaison Officer CPT” as a reference

If you don’t hear from us within 3 weeks of your application, please consider your application unsuccessful