Our client is looking for a Store Manager who will be responsible for maintaining customer service, take control of the entire operation and will take responsibility of all tasks and duties in his own portfolio as well accountability of all duties of immediate subordinates.
Responsibilities: • Direct all operational aspects including distribution operations, customer service, human resources, administration and sales • Assess local market conditions and identify current and prospective sales opportunities Implement and execute action plan based in Departmental performance and monthly expenses. • Meet goals and metrics set out in the Ops scorecard. • Manage budget and ensure all expenses stay within the set parameters. • Bring out the best of branch's personnel by providing training, coaching, development and motivation through E-learning, on the job training, supplier training • Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities • Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs • Address customer and employee satisfaction issues promptly • Adhere to high ethical standards, and comply with all regulations/applicable laws • Network to improve the presence and reputation of the branch and company • Stay abreast of competing markets and provide reports on market movement and penetration • Weekly meeting with admin supervisor/floor manager and receiving supervisor. (Separate meeting template to be distributed). • Weekly stock meeting with floor manager/Receiving supervisor to ensure all areas of responsibility is recorded and monitored.
KEY VALUE INDICATORS • Monitor and report weekly on Sales to budget/ SaIes on Last year; GP to budget/GP on Last year • Sales employee performance and commission. (Daily sales meeting must be held) Measure and draw conclusions from Foot count on Last Year. • Departmental performance breakdown and action plan for areas that are out of line. • Aged stock action plan in order to drive it down and minimize cash investment in old stock. • Measuring and reporting weekly on repair status • Stock received (POD sign-off vs capturing on system). What was the time lapse? • Monthly staff schedule/Weekend staff schedule must be drawn up a month in advance and communicated to the staff to ensure that time and attendance is fully monitored and recorded. • Top 100 must be measured bi-weekly to underline the popular lines that are out of stock and communicate it to the merch team immediately. • The E-learning initiative must be presented to all staff and all personal must participate in this initiative on a rolling three-month basis. • Corrective actions after the mystery shopper visit must be communicated to all staff and the monthly customer service score must be above the benchmark indicated by the Ops scorecard. • Hazard counts and stock adjustments must be measured on a weekly basis (Plus corrective action if applicable) • Floor walk document must be followed by the floor manager and checked by the store manager. • General feedback on meetings to be communicated to Ops executive weekly.
Requirements: • Matric • Experience managing 20-30 people • Communication skills • Prioritizing • Organizational skills • Interpersonal skills • Dependability • Computer Literate • Excellent verbal and written communication ability • Ability to identify and resolve problems timeously and accurately • Language - proficient in English and Afrikaans • Ability to work with numbers