Job Summary
A leading global FMCG business is looking for a highly skilled Community Manager to join their team.
If you are self driven, practice meticulous attention to detail and you are a very ambitious tech-savvy professional we would love to meet you! We are expecting you have experience in Community Management and be well-versed in social media, PR and promotional events.
Ultimately, you should be able to act as the face and voice of some amazing brands and manage all community communications in a professional, fast-paced and engaging manner.
Qualifications/ Experience:
- Matric
- Higher Certificate/Diploma or relevant tertiary qualifications / certifications
- 5 + years in community management
- Live event coverage experience
- High understanding of social media and the platforms
- Proven work experience as a Community Manager or very similar role
- Experience with planning and leading community initiatives
- Ability to identify and track relevant community KPIs
- Excellent verbal communication skills
- Excellent writing skills
- Excellent interpersonal and presentations skills
- Knowledge of online marketing
- Attention to detail, critical-thinker and problem-solver
- BSc degree in Marketing or relevant field
Responsibilities
- Drive engagement and conversations with the community that are conversationally led, relevant and ‘real-time.’
- Respond to customers in a timely manner based on set KPI’s
- Monitor, respond, track and report on feedback and online reviews
- Identifying tactical and relevant opportunities to engage with the community on a daily basis
- Maintain the highest editorial standards for all copy and responses and ensure that it conforms to the evolving brand voice within the social playbook
- Consistently find new ways to creatively engage with our communities by identifying opportunities that are in line with brand tones
- Coordinate with Marketing, PR and Communications teams
- Build strong relationships with customers, industry professionals and journalists
- Stay up-to date with digital technology trends
- Generate ongoing lists of brand advocates and lovers though community engagements
- Managing of competitions and online giveaways
- Live event coverage
- No more than 8 hour days which will be split into shift work - this will consist of day shifts, evening shifts, weekend shifts and depending on brand activity, being online on some public holidays.
