Job Summary
Main purpose of the role and job summary:
The Fraud Prevention Agent will be responsible to mitigate fraudulent activity during the various phases of our customer life cycle. This will be achieved by identifying patterns or anomalies which are outside of the ordinary customer behaviour. Monitoring and reviewing of high–risk transactions are required and the role further necessitates reporting of findings to escalated parties. There is a need for interaction with both internal and external parties to explore, suggest and motivate on best practices to management.
Key Responsibilities:
- Monitor real-time queues and identify high-risk transactions within the business
- Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other
- Identify fraudulent transactions and cancel them from further
- Resolve queued transactions within the service level agreements to reduce potential revenue
- Interact with banks and customers to validate the information and to confirm or cancel
- Resolve customer issues within the scope of the existing service level
- Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent
- Maintain fraud analysis models to improve efficiency and effectiveness of company
- Ensure confidentiality of all information collected during investigation.
- Determine existing fraud trends by analysing accounts and transaction patterns.
- Identify system improvements to prevent fraudulent
- Recommend anti-fraud processes for changing transaction patterns and
- Recommend new software tools used for fraud detection, prevention and reporting
- Generate suspicious activity reports and risk management reports for
- Review SDD KYC for accounts deemed high
- Ensure accurate and appropriate responses to
- Monitor disputed transactions for possible fraudulent
- Serve customers by resolving product and service problems
SKILLS AND EXPERIENCE REQUIRED
Knowledge:
- Computer literacy and proficiency in Microsoft Office Suite (Word, Excel, Project, PowerPoint)
- Ability to use pivot tables and work with an advanced statistical database and statistical methods and functions
- Familiarity with fraud prevention issues and suspicious transaction monitoring systems
- Fraud Prevention experience, diploma or similar qualifications an advantage
- Strong analytical skills
- Ability to organize and analyze complex data sets
- Ability to easily grasp and comprehend fraud specific to a particular business unit and develop extensive user requirements as well as recommend automated solutions to reduce those risks
- Experience using data mining/analytical tools and KYC automated solutions as an asset
- Strong research skills and experience working with online research tools
Attributes/Abilities:
- Strong interpersonal and organizational skills
- Successful candidates must be detail-oriented and maintain all information confidential
- Experience reviewing and analysing KYC documentation
- Experience performing thorough analyses of customer information
- Experience preparing suspicious activity reports (SARs)
- Experience conducting investigations relating to Fraud prevention beneficial
OTHER MANDATORY REQUIREMENTS:
- At least two years experience in financial services data analysis
- At least 3 years experience in fraud analyst
- Must be willing to work shifts as our business is a 24-hour operation. The candidate will be required to work on a rotational shift basis which includes work over weekends and public holidays.
- Must have reliable transport and a valid driver’s license.
- Flexibility in respect of working overtime as
- Ability to multi-task and handle several different projects
- Strong work ethic and attention to detail
- Proficient time management skills
Benefits:
- Medical Aid
- Vitality
- Pension Fund
- Group Life Assurance
- Performance Bonus
- Study Assistance
- Subsidised meals
