1 Education/Training jobs in Pretoria on Job Mail

CUSTOMER SUCCESS CONSULTANT

Introduction
An education technology company situated in Pretoria is seeking a Customer Success Consultant, with a minimum of 2 years’ experience in client relationship management and engagement.

Job Purpose
Responsible for developing customer relationships that promote retention and loyalty. Work
closely with customers to ensure they are satisfied with the services they receive and to
improve upon areas of dissatisfaction and achieve goals.

Requirements
Minimum education (essential)
• Matric
Minimum education (desirable)
• Certificate or Diploma in Administration

Minimum applicable experience (years)
• 2 Years

Required nature of experience
• Customer Relationship Management
• Administration
• Direct and telephonic customer engagement
• Exposure to a sales environment

Skills and Knowledge (essential)
• MS Office
• CRM System (ie ZOHO)
• Record keeping and documentation

Skills and Knowledge (desirable)
• Google for Business
• DocuSign
• GoTo Training
• Cloud platforms
• Web browsers
• Knowledge of electronic devices (i.e. computers, tablets, smart phones)
• Upselling of products

Other
• Afrikaans (Essential)
• English (Essential)
• Own transport to travel to clients from time to time

Key Performance Areas, Weights and Objectives
Administration 30%
• Obtain telephonic and electronic feedback from clients timeously.
• Log all activities using relevant processes and systems accurately and completely.
• Respond to queries and follow up with feedback.
• Identify opportunities to enhance effectiveness of the company services provided to clients.

Customer Success 70%
• Act as the company custodian for clients, while liaising with relevant departments to
ensure that clients life cycle is effective, and milestones are reached.
• Build trust and rapport with clients to identify areas of opportunity, highlighting best
practices, and documenting them.
• Conduct client meetings either virtually or on-site with an assigned portfolio.
• Review the customer journey on an ongoing basis, identifying how it’s supported,
taking a consultative approach in helping clients overcome issues and achieve goals.
• Ensure that clients are retained by leveraging relevant internal resources.
• Liaise with the marketing teams to develop case studies.

Remuneration
Market related