5 Professions jobs in Cape Town on Job Mail

The suitable and successful candidate will be responsible for leading and managing a team of Outbound Sales Consultants/Agents as per SLA. Product comprehension of sales and customer care coupled with proactive client interface ability would be critical functions for the role

• Team leadership and management
• Guide agents by demonstrating exceptional customer satisfaction
• Guide, coach and Determine training needs for staff.
• Communicate job expectations to Agents
• Harness agent’s potential to perform optimally
• Tailor recommendations to improve Consultants on reaching their targets.
• Monitor attendance, punctuality and leave of personnel
• Keep to date and abreast of industry trends industry trends
• Manage requests/escalations between different business units to solidify resolution outcomes
• Report on a regular basis on statistics, data, ratios, attrition, and terminations
• Examine and indicate areas of improvement for systems, policies and processes used and propose solutions
• Frequent monitoring of metrics, data and reporting on operational status
• Manage quality assurance
• Oversee the overtime process and monitor different shifts that are in place

Requirements

• Completed Matric
• A minimum of 3 years outbound management experience

Competencies

• Strong ability to manage a sales team
• Strong ability to empathise with customer
• Strong problem-solving skills
• Ability to resolve escalated customer issues
• Drive Sales

Job brief

We are looking for a Recruiter with full-cycle recruiting experience, from talent sourcing and attracting candidates to interviewing and hiring great employees.

What does a Recruiter do?

A successful recruiter will collaborate with department managers on a regular basis and proactively identify future hiring needs. You should also be able to attract candidates using various sources, like social media networks and employee referrals. Our ideal recruiter holds an academic HR background combined with work experience in screening, interviewing and assessing candidates.

Ultimately, the responsibilities of the Recruiter are to ensure our company attracts, hires and retains the best employees, while growing a strong talent pipeline.

Responsibilities

• Design and implement overall recruiting strategy
• Develop and update job descriptions and job specifications
• Perform job and task analysis to document job requirements and objectives
• Prepare recruitment materials and post jobs to appropriate job board/newspapers/colleges etc
• Source and recruit candidates by using databases, social media etc
• Screen candidates resumes and job applications
• Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule
• Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes
• Onboard new employees in order to become fully integrated
• Monitor and apply HR recruiting best practices
• Provide analytical and well documented recruiting reports to the rest of the team
• Act as a point of contact and build influential candidate relationships during the selection process
• Promote company’s reputation as “best place to work”

Requirements

• Proven work experience as a Recruiter (either an in-house recruiter or a staffing agency recruiter)
• Solid ability to conduct different types of interviews (structured, competency-based, stress etc)
• Hands on experience with various selection processes (video interviewing, phone interviewing, reference check etc)
• Ability to organize skills assessment centers (in tray activities, work samples, psychometric and IQ/EQ tests, etc)
• Familiarity with HR databases, Applicant Tracking Systems (ATS) and Candidate Management Systems (CMS)
• Hands-on experience with recruiting software, as well as Human Resource Information Systems (HRIS) or Human Resource Management Systems (HRMS)
• Excellent communication and interpersonal skills
• Strong decision-making skills
• BS/MS in Human Resources Management

Opportunity is available for an enthusiastic candidate to join an industry leading Recruitment Company based in Waterfront, Cape Town. This exciting position in Recruitment offers you a fantastic opportunity to develop your professional skills. The variety, stimulation, and challenge of this role are unequaled and you will be well rewarded and incentivized.

If you have a high standard of excellence, are eager to learn and not afraid of hard work, this is an opportunity for you to grow exponentially.

Key responsibilities:

• Be able to identify potential candidates to fulfill client’s requirements within the specific field
• Understand client expectations, review and interpret job criteria and engage candidates who are as closely matched to the required skill.
• Searching, screening and short listing quality candidates on available job portals
• Marketing quality candidates to quality companies
• Working required job specs from clients
• Building client relationships
• Negotiating of offers between candidate and client until successful placement is made
• Deliver the highest levels of quality and customer satisfaction
• Utilize extensive candidate engagement strategies that are relevant to facilitate communication. This may include developing a referral network and demonstrating excellent headhunting skills
• Responsible for developing and learning technology and market awareness
• Demonstrate a commitment to candidate relationships and engagement at all levels.

Requirements:

• Tertiary qualification – Degree/Diploma
• 1-2 years of recruitment experience, ideally from an agency environment
• Must have high attention to detail
• Eager to learn and grow
• Ability to work independently
• Self-motivated and self-driven
• High level of energy
• Computer literate.

• Planning paid media campaigns across multiple Google Ad platforms.
• Manage Google Ad Media buying Platforms.
• Optimising advertising campaigns for client.
• Project manage, implement and optimize all of the activity and processes required to proficiently run performance paid media campaigns.
• Analysing the performance of campaigns, identifying strategic opportunities and exceed set KPIs.
• Maintaining an in depth understanding of digital media landscape to ensure delivery of best-in-class campaigns.
• Managing day-to-day relationships with account teams, clients, advertising partners and colleagues.
• Demonstrates measurable success through the achievement of set KPIs. E.g. account turnover and profitability, campaign management, report generation/analysis and overall service
• An in-depth knowledge of the technologies and processes involved in running Google Ad Paid Media campaigns (particularly, Google ads, Microsoft Search, Google analytics and other web analytics packages).