9 Medical jobs in Pretoria on Job Mail

This role requires an experienced relationship manager in the medical sales industry and will be dealing with USA clients.

Description

This is a sales role within USA Medical sector. Duties would include but are not limited to:

• Responsible to conduct telephonic sales as well as handle customer issues pertaining to the sales of hearing aids within the United States market.
• The role will include outbound and inbound sales calls (including cold calling) as well as the provision of support queries from customers on the delivery and use of the hearing aids.
• In-the-job training will be provided with regards to hearing aids and hearing loss.
• The ideal person for this job? Somebody with empathy and good conversational skills to build rapport with our client (who are mostly over the age of 50). Quick thinking and a go-getter attitude will get you far!
• We are not simply selling a product, or features. We are selling a solution that will assist clients in reconnecting to the world they love. Hearing loss is a very personal issue, so being able to build trust and take a journey with a client will be absolutely necessary.
• Generate and secure potential revenue by:
• Calling new prospective clients;
• Following up on calls.
• Following up on supplied leads.
• Achieve set goals and targets.
• Up-sell additional products to existing clients.

Profile

• Matric (Essential)
• Relevant Certifications
• 1 - 3 years (Call Center Customer service and sales will be prefered)
• Customer relations
• Telephonic sales
• Call centre
• Technical support
• Administration
• Cold Calling
• Working within a digital environment
• CRM system experience
• Telephonic sales experience and high conversion rates
• Excellent English skills
• Excellent communication ability and oratorship
• Conflict management
• Salesforce experience
• Video calling experience
• Working hours from EST time: 9am - 8pm
• Working shifts, four shifts a week
• Monday to Friday and occasionally Saturdays
• Empathetic
• Patient
• Resilient

We offer

Permanent position

Salary package : R12500 plus uncapped commission

PRODUCT AND SUPPORT EXPERT

INTRODUCTION

A medical software and technology company situated in Pretoria East is seeking to employ a Product and Support Expert with at least 2 years’ experience within a similar role to join their team.

JOB PURPOSE

• Product Experts provide high quality first line support and remote care to hearX USA
• They maintain high customer satisfaction and ensure customers are assisted remotely via video calls, voice calls, emails and text messages.
• Product Experts ensure that prospective customer callers are assisted with the information they require/desire and process the sales on the new customer’s behalf.
• They also ensure that customer’s devices are operational and that the customers understand how to use and maintain their hearing aids.

REQUIREMENTS

Minimum education (essential):

• Matric

Minimum education (desirable):

• Customer Satisfaction Certificate

Minimum applicable experience (years):

• 2 years in Customer Support and Troubleshooting (or in a role requiring similar skills as listed herein)

Required nature of experience:

• Customer relations and relationship management
• Telephonic and email support
• Video calling experience (advantageous)
• Contact centre experience
• Telephonic sales experience and high conversion rates (advantageous)
• Technical support experience
• Administration and record management
• Working in a digital environment

Skills and Knowledge (essential):

• CRM system experience
• Telephonic sales and support skills
• Excellent English skills (written and spoken)
• Excellent communication ability and oratorship
• Conflict management

Other:

• Working hours Eastern Standard Time: 9am - 8pm
• Working shifts, four shifts a week (Monday to Saturday)
• These working hours will change with daylight savings (in our summer months) to match the hours of 9am - 8pm Eastern Standard Time

COMPETENCIES

Essential Competencies:

• Establishing Rapport
• Interacting with People
• Valuing Individuals
• Understanding People
• Convincing People
• Articulating Information
• Showing Composure
• Resolving Conflict
• Examining Information
• Developing Expertise
• Adopting Practical Approaches
• Following Procedures

Important Competencies:

• Upholding Standards
• Generating Ideas
• Inviting Feedback
• Making Decisions
• Thinking Positively
• Managing Tasks
• Taking Action
• Seizing Opportunities

KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES

Sales 30%

• Take all inbound sales calls and process sales where appropriate.
• Upsell additional products to existing or (and prospective) customers.
• Provide customers with relevant product or training information as required.
• Maintain a high sales conversion rate.
• Provide good quality information to customers to ensure that the products meet their needs to minimise returns.

Customer Support 30%

• Answer any inbound calls and assist as far as possible.
• Maintain a high first contact resolution rate, without compromising customer care.
• Provide comprehensive troubleshooting and solve problems for customers to get the products working over either voice or video call, live chat, email or text message.

• Obtain and note quality information from the customers to allow for effective management of the relevant escalation.

• Escalate and assign queries correctly and with discretion for efficient resolutions.
• Offer our customers the best care by making appropriate call transfers.
• Ensure that the majority of Lexie users have gone through the onboarding process (where possible).

• Transfer/relay queries to the Hearing Expert team in a timely manor.
• Complete assigned CRM tasks for support calls customers.
• Assist with outbound calling tasks as and when required/requested.

Customer Experience 20%

• Ensure customers have a positive view of hearX and Lexie and the customer support team and processes.

• Conduct business in a professional manner when communicating and interacting with customers to ensure customer satisfaction.

• Solve problems as effectively and efficiently as possible by reducing the time spent with each query.

• Liaise with Hearing Experts to improve customer satisfaction.
• Maintain customer support KPA’s at all times to ensure a high ‘customer effort score’ by going above and beyond for customers.

• Gather customer feedback via post-call reviews and the Lexie Rewards program.
• Actively communicate with other staff members to ensure best practice customer satisfaction.

• Reinforce information provided on a call with texts and/or emails.
• Ensure a minimal missed call rate.

Continuous Improvement 10%

• Liaise with the marketing team and maintain the list of FAQs and queries logged by customers; and the corresponding responses.

• Guide management on the needs and desires of our prospective and existing customers.

• Provide customer feedback on product or training information to management.
• Provide feedback to management and marketing on the support material available that could be helpful to customers and staff.

• Actively participate in training activities and successfully complete training activities.

Quality Management and Data Security (QMS, HIPAA) 10%

• Maintain absolute customer confidentiality and protection of personal information in accordance with procedure.

• Keep quality customer interaction logs complete and up to date, on any system, sheet or form as required in accordance with procedure.

• Ensure that the records reflect accurate representations of the customer interactions, and ensure that escalations are recorded with the optimal amount of information for effective and efficient resolution.

• Ensure other required documents, reports and email accounts are up to date and accurate.

REMUNERATION

R 15 000 CTC

Introduction:
A medical technology situated in Pretoria East is seeking a Debt Collector with a minimum of four years’ experience within a similar role to join their team.

Job purpose:
To collect outstanding amounts for Lexie Hearing clients. Have at least 50 conversations with clients in arrears per shift.

REQUIREMENTS
Minimum education (essential):
National Senior Certificate

Minimum applicable experience (years):
• 4 years
• Required nature of experience:
• Debt collection
• Experience in an international call centre is beneficial

Skills and Knowledge (essential):
• Accounting Software (ie Pastel / Xero)
• Microsoft Excel
• Google Suite

Other:
• 5 days a week; 9 hours a day with an hour lunch.
• Hours: 15h00 - -24h00

COMPETENCIES
Essential Competencies:
Examining Information
Establishing Rapport
Showing Composure
Resolving Conflict
Meeting Timescales
Checking Things
Following Procedures
Upholding Standards

Important Competencies:
• Interpreting Data
• Developing Expertise
• Adopting Practical Approaches
• Thinking Positively
• Embracing Change
• Inviting Feedback
• Understanding People
• Valuing Individuals
• Managing Tasks
• Producing Output
• Taking Action

KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES

Debtors liaison 90%
• Follow debtors collection process.
• Suggest optimisations to debtors collection process.
• Ensure proper and clear correspondence with customers including via phone, email and text.
• Ensure proper record is kept of all communication with debtors on relevant platforms.
• Ensure Salesforce is updated with activities in the debtors process.
• Ensure customer contact details in Salesforce are correct after confirming details with the customer.
• Update and maintain customer contact details in Salesforce.
• Compile weekly feedback of debtors outstanding and communicate with Financial Manager on a regular basis.
• Meet all relevant debtors deadlines.
• Plan and structure daily work to meet deadlines efficiently.
• Negotiate payment arrangements with customers to increase debt collection.

Stripe administration 10%
• Process payments on Stripe.
• Update credit card details on client accounts.
• Maintaining records of the above on relevant platforms.
• Process credit notes on Stripe.
• Compile letters of demand.

QMS
• Follow relevant processes in line with the dictated QMS processes

Salary offered:
R 15 000 – R 17 000

Together with our client in Pretoria East, we are recruiting for a Medical Billing Claims Administrator. An accounts administrator will be responsible for a variety of tasks, including assisting with capturing of claims when requested, validation of data captured, billing of claims, submitting claims to the medical aid for processing of a payment, querying invalid rejections, notifying patients of short payments/non-payments, allocating payments, settlements and a monthly completion of age analysis. Account administrators are also responsible for filing and maintaining accurate paperwork. The Ideal Candidate needs to have at least 2 years of relevant experience at a Medical Bureau.

Duties:

• Assisting with capturing of claims when requested
• Validation of data captured
• Billing of claims
• Submitting claims to the medical aid for processing of payment
• Querying invalid rejections
• Notifying patients of short payments/non-payments
• Allocating payments
• Settlements and a monthly completion of age analysis.
• Account’s administrators are also responsible for filing and maintaining accurate paperwork.

Requirements:

• Driver's license (ESSENTIAL)
• Matric/Grade 12 (ESSENTIAL)
• 2 years' relevant experience at a Medical Bureau (ESSENTIAL)
• Computer skills - Microsoft Office (ESSENTIAL)
• GoodX - would be an advantage
• Knowledge of medical aid schemes, ICD-10 codes, CPT codes, procedure codes, etc

Skills:

• Attention to detail
• Excellent customer service skills
• Excellent analytical skills
• Ability to work under pressure while always remaining calm, polite, professional
• Good communication skills and strong telephone etiquette

Working Hours:

• Monday to Friday: 08H00 – 16H00

Remuneration:

• R 12 000.00 – R 15 500.00 CTC per month
• Retirement Annuity

Only candidates who meet all the minimum requirements stipulated in the advert, will be considered.

If you meet the above requirements, please send your CV with supporting documents to recruit@qetello.co.za

REF: Med Billing

Together with our client in Pretoria East, we are recruiting for a Medical Debtors Clerk. The Ideal Candidate needs to have at least 2 years of relevant experience at a Medical Bureau.

Duties and Responsibilities

• Manage daily operations of medical invoice processing and adjudication of claim payments to medical service providers;
• Build relationships with new and existing clients;
• Assisting with client support and operational queries on accounts submitted;
• Provide medical advice and/or direction on claims to clients;
• Following up on outstanding information required from clients and employers for processing of medical claims and invoices;

As a team member add value and contribute to the company:

• Show willingness to adapt to industry and company changes;
• Show positive attitude towards your job, colleagues and, clients;
• Perform ad hoc tasks in line with the objectives of the Company as and when required by the Company.

Job requirements

• The candidate must have Matric;
• Knowledge of GoodX system would be an advantage
• Knowledge of Medical Billing would be an advantage
• Two years medical of claims experience
• Applicants must be fluent in English and Afrikaans
• Must be willing to work overtime from time to time
• Valid driver’s license
• Must be able to work under pressure

Salary:

• R 12 000.00 – R15 500.00 CTC per month depending on experience.
• Including Benefits: Retirement Annuity

Only candidates who meet all the requirements stipulated in this advert, will be considered. If you don’t receive feedback from us within 2 weeks of your application, please consider your application as unsuccessful.

Should you meet all the requirements as set out above, kindly email a CV together with supporting documents to recruitment1@qetello.co.za

REF: Med Debtors

Position: Sales Call Centre Agent

Location: Pretoria

Are you all about sales and writing your own cheque? Do you love travelling and sourcing leads at Company events? Do you have a passion for sales and changing people's lives? Raise your hand because WE'RE HIRING!!

This role plays an integral part in our team, as you are the first point of contact between our customers and the Company. Therefore, the first player in ensuring business profit growth.

Great, so who is a good fit?

A specialist who is an expert in communication and who displays a high degree of emotional intelligence. Responsible for the sourcing of new clients, as well as someone who has amazing organisation and timekeeping skills. You are self-motivated and self-driven with an unwavering ability to continuously learn and improve. You love working with people and your number one priority is making target.

You may be wondering, what does the duties include?

• Responsible for Sales;
• Conversion of 90% leads received;
• Reaching sales targets;
• Maintain product knowledge and relevant medical terminology at required standard;
• Professional representation of the Company at the customer interface;
• Handling customer queries and sales;
• Making follow up calls on prospective/existing customers;
• Ensuring customer contracts are completed accurately;
• Assist walk-in customers;
• Attend lab open days from time to time as needed;
• Resolve customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management;
• Implement sales and communication strategies;
• Implement strategies to meet and exceed set targets for:
• Prospect communication;
• Back log;
• Product sales.
• Distribution of approved educational and promotional material to customers;
• Emergency phone management;
• Administrative duties to be performed according to company policies:

• Daily:

• Submit customer notes on the electronic information system;
• Change customer status on the electronic information system;
• Submit performance dashboard to line manager weekly.

• Weekly:

• Submission of planning monthly.

• Monthly:

• Request referrals from existing customers.

Are there any specific skills and attributes required?

• Ability to build strong relationships and effectively identify problems as soon as they arise;
• Analysis of stumbling blocks to find positive solutions and ability to develop alternative solutions to common issues;
• Identify critical factors which will affect certain outcomes, as well as accurately evaluate options and establish priorities;
• Anticipate outcomes and identify consequences;
• Reason well in contexts requiring quantitative analysis;
• Open and honest communication regarding products;
• Actively listen to others to determine approach to be taken and the ability to persuade individuals so as to see reason;
• Successful creation and implementation of negotiation strategy;
• Ability to show empathy with excellent verbal and written communication skills;
• Ability to provide concise and relevant information and able to provide advice when needed;
• Ability to work alongside team to achieve a common goal;
• Be mutually accountable for all projects taken on;
• Ability to encourage differences and opinions;
• Ability to perform tasks in an organised manner;
• Set personal goals and ensure the achievement thereof;
• Plan efficiently and effectively to ensure deadlines are met;
• Ability to remain calm in a situation of conflict;
• Display patience when dealing with stakeholders and team;
• Highly disciplined with a willingness to learn;
• Confident with the ability to apply resilience;
• Cooperative and optimistic;
• High attention to detail.

Take a look at the what the requirements for this amazing job is

• Matric;
• 3 years' call centre experience;
• 2 years' sales experience
• Computer literate;
• Familiar with telephone and computer technology;
• Experience in effectively making sales and reaching targets;
• Customer service experience;
• Ability to handle pressure.

Together with our client in Pretoria East, we are recruiting for a Debtors Controller. The Ideal Candidate needs to have at least 2 years of relevant experience at a Medical Bureau and must hold a Diploma in Accounting/bookkeeping.

Duties:

• Generating Invoices and credits
• Debtors processing and collection
• Debt collection
• Liaison with clients
• Problem/query resolution
• Payment allocations
• Reporting

Requirements:

• Matric with Min 3 years’ experience (Medical background advantage)
• Diploma in accounting/bookkeeping or finance
• Extensive reconciliation and debts recovery experience
• Strong computer literacy
• Strong communication skills

Skills:

• Attention to detail
• Excellent customer service skills
• Excellent analytical skills
• Ability to work under pressure while always remaining calm, polite, professional
• Good communication skills and strong telephone etiquette

Working Hours:

• Monday to Friday: 08H00 – 16H00

Remuneration:

• R 12 000.00 – R 15 500.00 CTC per month
• Retirement Annuity

Only candidates who meet all the minimum requirements stipulated in the advert, will be considered.

If you meet the above requirements, please send your CV with supporting documents to recruit@medicalresources.co.za

REF: Debtors