Responsibilities
• Drives mutual sustainable growth for New Sales (NS), Service sales
• Lead Key Account team, coordinate cross functional activities
• Drives improved understanding of the KA’s overall business (marketplace, channel, competitive environment, strategy, productivity, profitability)
• Develops, drives the execution of Key Account plans
• Ensures customer issues are resolved timeously
• Propose desired team composition: to line management to meet customer needs. Set related IOs. Drive transparency of IOs. Participates in evaluation of team members
• Develops competences of Key Account team members
• Drives up-to-date knowledge of the New Sales, Service portfolio, ensures that the relevant portfolio is deployed, meets competitiveness requirements, delivers a strong value proposition
• Evaluates team effectiveness, performance, drives continuous improvement
• Applies best practices on KA methodology, execution
• Drives Customer Satisfaction, Partnership improvements, ensures CS actions are included in the Key Account action plan
• Lead the pre-project team to get the processing quotation addressing customer needs
• Leverage on Cross Selling, Upselling tools to ensure sustainable growth
• Collect receivables and drive necessary action plan
Requirements
• 3 years in Leadership Role
• 7 years FMCG experience
• University Degree Preferred technical, engineering discipline
• Sales experience
