1 Manufacturing Production jobs in Johannesburg on Job Mail

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Johannesburg

30 June 2022

Recruiter MH Solutions

SERVICE SUPPORT MANAGER - JHB

MH Solutions Thursday, 30 June 2022 4

Manufacturing - Manufacturing Production

Johannesburg

FULL TIME

KEY RESPONSIBILITIES

Supervisory experience
Supporting Sales
Development / Training
Escalation Management - To assist the Service Manager in negotiations with customers where disputes must be resolved including but not limited to gathering supporting documentation and research into the queries
Customer Service
Service Business - To develop initiatives that increase sales and improve margins for the company’s Service Products
Spare Parts, AOP (Annual Operating Plan) and Operations - Responsible for the management and delivery of the AOP (revenue, contribution margin and business margin) for all aspects of the Parts business
Discounts - Any parts discounts for non-service contract customers allowed up to a level determined by Installation Debriefing the Engineers and planning for allocation of Engineers for installation
Service Contracts
Back Office support - Monitoring outstanding jobs and queries
Logistics: Warehousing and Distribution for Service Parts and Consumables
Inventory Management and Stock Control for Service Parts and Consumables
Dispute Resolution - Follow up and resolve all disputes with customers logged on Dispute Resolution System and provide feedback to Credit Control team within an acceptable timeframe
Customer Relations

EDUCATION AND QUALIFICATION REQUIREMENTS

Minimum 5 years relevant experience in a service environment
Relevant certificate/degree or similar qualification and/or extensive and relevant on-the-job training
Excellent personnel management skills
Analytical skills
A positive attitude towards customer service is a necessity
Good negotiating skills and the ability to manage change

MH Solutions

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