OPERATIONS/ CUST SERVICE MANAGER
Bold, speak out, challenge status quo & provide logical arguments for business proposals
Understand concepts, manipulate & transfer to other areas. of work
Understanding of business decisions & impact to financials, service del, team morale & procedures
Vibrant, engaging, disruptive & flexible, team player
Future-focused, Purpose driven, High EQ.
Improve performance, productivity, efficiency & profitability - implement effective methods & strategies.
• Lead and guide ops team, ensure focused accountability of end-to-end trip managem.
Focus on holistic view of customer journey & its impact to business profitability with view of improvement & innovation of existing business ecosystem
Coach, Guide & Nurture Team to drive High Perfom. Culture
Manage Budget & performance
Reporting of Key Business Metrics
Creation & Maint of Dept Performance Reports
Drive business action plans to increase market share
Feedback to Steerco/Exco Parties
Root Cause Analysis
3 – 5 Years Middle/Senior Management
Project management exp
Process dev & docs
Knowledge of Logistics/Supply Chain environm
MS Office Advance exp
Knowledge of project/ business/ financial management principles & practices
AREA: Putfontein, benoni
SALARY: R20 000 - R40 000/m (dep on exp)
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