1 Logistics Sales jobs in Western Cape on Job Mail

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Sea Logistics Customer Care Specialist

Western Cape

20 May 2022

Recruiter Manpower Group

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Sea Logistics Customer Care Specialist

Manpower Group Friday, 20 May 2022 4

Logistics - Logistics Sales

Western Cape

FULL TIME

Job Specification
Company
Reference Number FRP002125/SP

Job Summary

YOUR ROLE
Sea Logistics Customer Care Specialist support customers by providing helpful information, answering questions, and responding to complaints. To provide front line support for clients and customers and to ensure that customers are satisfied with products, services, and features. To be accountable for maintaining excellent service for our internal and external customers.

YOUR RESPONSIBILITIES

Customer Care and Satisfaction: to pro actively advise and consult to ensure customer satisfaction
Shipment Management: Qualification and entry of customer orders into the operational execution process
Complaint Management
Quotation Management: Qualification of customer inquiries, provide quotations and updates, set final selling price with individual adjustments within the given price band and in line with the national leeway in decision-making (front-line empowerment)
Complete transactional estimates where rates are already in place and provided by the National Pricing Team.
Cost Management: Ensure that the correct supplier contracts are available and work on any cost disputes or under accruals.
GP Management: Ensure that each customer has a rate profile in place and that the correct GP is recognized when closing shipment files.
Customer On boarding: Inclusion and transfer of customer requirements into the businsess systems; Accompanying (initial) customer order
Customer Data Management: Maintenance and integration of customer data in the business systems

YOUR SKILLS AND EXPERIENCES

Have 3-5 years experience in Sea Logistics including customer servicing
Matric mandatory, NQF qualification will be preferred.
Computer Literate
Knowledge of Sea Logistics Processes
Strong Analytical and analysis skills
Excellent communication and organizational skills
Ability to work under pressure & meet deadlines

***ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED***

Manpower Group

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1 Logistics Sales jobs in Western Cape on Job Mail

Sea Logistics Customer Care Specialist

Job Summary

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