YOUR ROLE The Operational Care Specialist is responsible for managing the coordination of customer shipments by securing buy rates (when required)as well as capacity with qualified carriers/partners and or via the gateways. Specifically, the Operational Care Specialist will be part of a team (Operational Care Centers) responsible for coordinating transport activities by: executing the necessary bookings with our partners and gateways, executing the requisite data entry associated with transport document generation, generating the required documentation , and liaising with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection , Routings etc). All of these activities are to be performed in compliance with rules and regulations governing air transport and associated national protocols and executed via operational systems..
Coordinate and align customer deliverables with customer care teams, partners and suppliers to manage the transportation of customer's cargo.
Manage operational tasks through Business Process Automation tools (BPA) and all related features.
To review and ensure alignment of shipping instructions including to clarify any deviations/conflicts in contradiction to country regulations, export compliance and rate and routing information.
To immediately report problems, operational disputes or discrepancies to supervisors, managers, divisional managers or branch managers.
To monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered
To initiate and resolve any rate or performance discrepancies.
To work with Sales and Customer Care teams on account implementation, ensuring a smooth transition from sales to operations.
Specifically needs to be very strong in the handling of Pharma shipments.
YOUR SKILLS AND EXPERIENCES
Matric mandatory, bachelor’s degree / NQF Qualification a distinct advantage. A minimum of 3 to 5 years AIRFREIGHT freight forwarding and logistics sales experience is mandatory
Must have a "can do" and service related mentality, and show an ability to communicate and coordinate with suppliers and partners.
Adherence to regulatory requirements is a must for any candidate, and this is accompanied by a knowledge of industry specific guidelines.
A high level of attention to details is a must, coupled with communication and organizational skills.
Candidates must demonstrate a high degree of flexibility and ability to work under pressure, fast paced and changing environment.
A good command of English ; strong communication and interpersonal skills
Ability to work independently & remotely without thorough supervision
Proactive approach to the tasks. Energetic, enthusiastic and well organised team player
**Please note that only short-listed candidates will be contacted**