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Job Summary
YOUR ROLEThe Operational Care Specialist is responsible for managing the coordination of customer shipments by securing buy rates (when required)as well as capacity with qualified carriers/partners and or via the gateways. Specifically, the Operational Care Specialist will be part of a team (Operational Care Centers) responsible for coordinating transport activities by: executing the necessary bookings with our partners and gateways, executing the requisite data entry associated with transport document generation, generating the required documentation , and liaising with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection , Routings etc). All of these activities are to be performed in compliance with rules and regulations governing air transport and associated national protocols and executed via operational systems..
YOUR RESPONSIBILITIES
- Coordinate and align customer deliverables with customer care teams, partners and suppliers to manage the transportation of customer's cargo.
- Manage operational tasks through Business Process Automation tools (BPA) and all related features.
- To review and ensure alignment of shipping instructions including to clarify any deviations/conflicts in contradiction to country regulations, export compliance and rate and routing information.
- To immediately report problems, operational disputes or discrepancies to supervisors, managers, divisional managers or branch managers.
- To monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered
- To initiate and resolve any rate or performance discrepancies.
- To work with Sales and Customer Care teams on account implementation, ensuring a smooth transition from sales to operations.
- Specifically needs to be very strong in the handling of Pharma shipments.
- Matric mandatory, bachelor’s degree / NQF Qualification a distinct advantage. A minimum of 3 to 5 years AIRFREIGHT freight forwarding and logistics sales experience is mandatory
- Must have a "can do" and service related mentality, and show an ability to communicate and coordinate with suppliers and partners.
- Adherence to regulatory requirements is a must for any candidate, and this is accompanied by a knowledge of industry specific guidelines.
- A high level of attention to details is a must, coupled with communication and organizational skills.
- Candidates must demonstrate a high degree of flexibility and ability to work under pressure, fast paced and changing environment.
- A good command of English ; strong communication and interpersonal skills
- Ability to work independently & remotely without thorough supervision
- Proactive approach to the tasks. Energetic, enthusiastic and well organised team player
**Please note that only short-listed candidates will be contacted**
Manpower Group
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