Job Summary
Language: German
Candidates spec: South African Citizens / Permanent Resident holders only. Applicant MUST have excellent German written skills.
Contract Type: Permanent
Effective Start Date: 01 December 2021
Training Duration: 4 weeks
Training Type: Remotely / Virtually
Position Type: Home – based
Additional Requirements: All Applicants are required to have a stable Internet Connection preferably Fibre Connections. Successful applicants are liable for the own internet cost.
Shifts: Mondays – Sundays (06h00 – 22h00) with rotational weekend work
Your Role as CSSR
- Work for a prestigious airline brand on various work streams
- Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in German & English languages
- Work on renowned airline reservations systems & handle outbound voice calls, written correspondence & other multimedia channels daily
- Fully paid product and systems training provided
- Daily interactions with international passengers with queries and compliments
- Required to meet specific key performance indicators and meet expected client service levels
- Demanding and time-sensitive call centre environment
- Experience our multi-cultural work environment with colleagues from all over the world
Requirements:
- Native level fluency in German language: Verbal & Written skills essential (Advanced/Fluency level)
- Permanent residence permit or South African ID holders only
- Flexibility to work shifts. Weekends may apply.
- Excellent customer service skills essential. Experience in call centre or travel & tourism industry preferred.
- Excellent Computer literacy & technical skills
- Knowledge & experience on MS Office products & able to work on Windows-based operating systems. Previous experience on travel reservations systems is beneficial.
- Own transport
- No criminal record. Will be required to complete biometrics at Mindpearl offices
