Job Summary
- Support and maintain application 24/7, to ensure stability, systems availability and performance according to agreed SLA
- Support, maintain and monitor Non-Production and Production Environments
- Deploy applications to Non-Production and Production Environments
- Maintain software components & ensure reliable deployment of new features
- Review input deliverables from Development (RN / DI)
- Prepare implementation plan and Communicate to stakeholders
- Ensure application monitoring is in place as well as automated daily health checks
- Research new tools, technologies and best practices
- Taking ownership of software issues, and working with Development Teams to resolve more advanced issues...
- Support the adoption of Continuous Delivery, Continuous Integration, and Agile best practices,
- Automation of manual tasks
- Proactively perform routine maintenance activities
- Perform daily health checks on all applications
- Manage pre-implementation and post-implementation testing.
- Monitor Service Desk queue and manage incidents, requests and problems experienced with systems.
- Run production scripts to correct system errors.
- Provide business support when required (e.g. month-end operational activities).
A) Knowledge and Skills
Formal Education
IT degree/diploma
Technical/
Legal Certification
- MCSD – Microsoft Certified Solutions Developer
- Strong computer skills including Microsoft Office and databases
- Knowledge of configuration management tools and application performance and management tools
- ITIL foundation certification
Experience
· Minimum 3-5 years of enterprise software development experience or 2+ years of DevOps experience; IIS .net technology
· 2+ years of experience in windows based operating systems
· Knowledge and understanding of Agile Methods
· Minimum 2-3 years of development experience
· Exposure to cloud computing
· Application Performance and Monitoring tools
· Experience working in an Agile development environment
· Insurance background/experience (Advantage)
· K2 Platform knowledge and experience (Advantage)
