Job Summary
My client based in Parktown is looking for Senior Helpdesk Engineers to join their team.
Outputs:
- Technical knowledge of computers, operating systems and widely used computer applications
- Ability to troubleshoot to determine the best solution based on a problem presented by a user.
- Ability to build, configure and repair computer hardware and other devices
- Ability to learn and support third party applications
- Knowledge of computer networks and router configurations
- Installation and configuration processes
- Administrative Process
Requirements:
- 5 + years’ experience as a Helpdesk Engineer or similar role
- A+ (Essential)
- Microsoft Certified Solutions Expert (MCSE)(Essential)
- Tech, B.Com or B.Sc. Computer Science or Information Systems or B.Eng (Advantageous)
Personality Traits:
- Team Player
- Coach
- Process Champion
- Customer Champion
- Consultant
- Risk Mitigator
- Solution Orientated
- Knowledge Manager
- Relationship builder
- Change Leader
- Problem Owner
Skills:
- Knowledge of computer hardware, operating systems and Microsoft Office Applications
- Ability to understand various devices with more complex configurations
- Helpful nature with the ability to communicate with clients in a professional manner
- Ability to understand and resolve problems
- Problem solver with the ability to mentor more junior staff in the team
- Microsoft Office
- Microsoft Operating Systems
- Network Protocols
