Job Summary
Employ Africa is looking for a Group Operations Manager to join our busy team
Candidates MUST have management experience in the Manpower industry, with proven financial and people management background
Duties and Responsibilities:
- Responsible for implementing business strategy and ensuring the achievement of business objectives.
- Contribute operations information and recommendations to strategic plans and reviews.
- Collaborate with the COO to assist with the development of actionable strategies and plans to ensure alignment with business objectives.
- Work closely with the senior management team to create, implement, and roll-out plans for operational processes, internal infrastructures, reporting systems, and company policies.
- Hold employees accountable for adhering to company policies, procedures, and guidelines.
- Analyse and improve workflow, employee space requirements, equipment layout, etc and implement changes.
- Maintain a safe and healthy work environment by establishing and enforcing standards and procedures that comply with legal regulations.
- Responsible for collaborating with the group CEO / COO to develop and drive the business automation strategy.
- Responsible for managing HR functions within the business.
- Oversee the implementation of employee wellness and social event initiatives to improve culture and team cohesion.
- Responsible for overseeing Training and Development within the business.
- Evaluate technology risks to develop a network disaster recovery plan and backup procedures.
- Work with Business Unit Managers to identify and implement automation initiatives.
- Responsible for overseeing quality assurance and compliance
- Update and maintain ISO 9001 and 27001 documentation, in conjunction with the COO to ensure ongoing certification.
- Manage annual ISO audits with the third-party vendor / accredited body.
- Responsible for setting and overseeing the management of the shared services budget.
- Prepare a shared services budget in conjunction with Finance Manager and present it to the exec team for approval.
- Implement and drive business unit KPIs and objectives to ensure optimal productivity.
- Provide BUMs and shared services employees with the resources required to successfully deliver on their KPIs.
- Provide mentorship where mentorship is required.
- Responsible for monitoring employee engagement and driving employee engagement initiatives.
- Identify employee engagement issues and create a strategy with initiatives to address these issues.
- Implement employee engagement initiatives and monitor progress.
- Assist with building a highly inclusive culture that ensures team members thrive.
Candidates should have good background knowledge of:-
- Working across the African continent with Contracts, Exchange rates, Clients, etc
- ISO 9001 and 27001
- POPI and GDPR