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The purpose of this role is to provide technical support of the platforms on which the ICAS application and other applications are deployed. This includes MS server administration, MS SQL Server Administration, network administration, Backup and Recovery and Cyber Security of production, development, and test environments.

Primary Responsibilities for the Role

• Monitoring, maintenance and support of systems and ICT infrastructure
• Administration of Microsoft operating systems
• Administration of virtualized or cloud environments
• Network Administration
• Administration of SQL Server environments
• Implementation
• Maintenance
• Setup and Maintenance of SQL Jobs and DTSx jobs
• DBA Functions
• Backups Procedures
• Recovering Strategies
• Performance tuning
• Windows Servers Administration. (Live Client Hosted Servers, Internal and Development)
• Terminal services – Setup, Maintenance and Support
• Windows Servers – Setup, Maintenance, Backups and Support
• Veeam Servers – Setup, Maintenance, Backups and Support
• IIS – Setup, Maintenance, Backups and Support
• Backup & recovery procedures.

Technical Skills

• Strong background of desktop support, Windows server support, and LAN / WAN / internet connectivity
• Project experience on infrastructure implementations
• Understanding of network technologies including routing, ISP offerings and service contracts
• Excellent administrative, communication and people skills
• Strong experience with Virtualization technologies.
• Experience with cloud IAAS technologies (AWS/Azure)
• Competent in SQL Server Functionality and T-SQL
• Knowledge of Linux and Unix operating systems is an advantage
• Support TS Functionality
• Installing Microsoft SQL Server
• Understand Software Integration
• Able to support and maintain the hosted servers
• Ability to:
• Install SQL Server with correct collations
• Understand and setup SQL Jobs and DTSx jobs

Desired Skills, Experience and Qualities:

Education & Qualification

• Recognised tertiary qualification (Diploma in Information Technology or equivalent)
• Certification in current Microsoft Technologies (MCITP)
• Cyber Security Certification will be preferred
• Attention to detail and accuracy
• Must have good problem-solving skills
• Ability to work under pressure and after hours
• Must have resilience
• Must have good planning and organisational skills and meet all deadlines

Relevant Experience

• Minimum 5 years working experience in implementing and maintaining IT infrastructure solutions, including server deployments, Microsoft Exchange and Active Directory, and LAN/WAN and network security infrastructures on Microsoft architectures
• Minimum 5 years work experience managing MS SQL Databases

Driving Value

• Actively seeking and implementing opportunities to maximize value in any aspect of the business.
• Setting a culture of continuously striving for better performance
• Challenging the current state in order to seek real improvements

Leading People

• Motivating and developing people to deliver superior results in a responsible manner
• Building and maintaining effective culture
• Creating a climate in which individuals and teams develop their potential and contribute their best
• Managing accountabilities and providing timely and constructive feedback
• Coaching and providing development opportunities that enable high performance

Leading Self

• Taking responsibility and accountability for own behaviour, performance and development
• Taking ownership for own performance and decisions and their impact on the business
• Demonstrating tenacity and resilience even when faced with obstacles
• Seeking opportunities for personal feedback, learning and development
• Acting decisively when tough or quick action is required