Work with the retention & collections team manager to develop a detailed debt collection analysis, outlining problems, opportunities, and solutions for the business.
Review debtor data & collection history with the retention & collection team and formulate collection strategies.
Interpret business needs of customers and translating them into application and operational requirement with the help of strong analytical and product management skills.
Analysis of collections data daily to support & co-ordinate the collections efforts.
Identify and report high risk accounts and recommend intervening actions to the business.
Challenge the presumptions of business units on how they can execute their strategies successfully.