Job Summary
To provide support services to the Oracle Services business within the Managed Services Business Unit with the goal to sustain business and ensure systems operate.
Primary Responsibilities for the Role
Financial
- Responsible for budgeting and revenue forecasting in Application Services
- Maintain Sciforma forecast
- Account management
- Manage the increase of annual retainers across all Application Services clients.
- Ensure contracts/agreements are timeously renewed and retainers/projects are timeously invoiced.
- Ensure profitability of Retainers and Projects. (Monthly reporting on financial status of all contracts)
- Liaise with clients to identify new opportunities to generate revenue growth.
- Maintain effective working relationships with Sales and Account Management teams: assist in setting and communicating sales targets
Line management
- Ensure team is fully utilized.
- Recruiting, developing and supporting necessary personnel.
- Manage external consultants
- Ensure that required certifications are achieved and maintained
Projects
- Ensure that operations within the Application Services team are efficiently and effectively coordinated.
- Quality assurance of all deliverables from Application Services.
- Ensure that appropriate project governance processes are adhered to by Application Services team
Support management
- Ensure team adheres to Service Level Agreements.
- Monitor quality of incident feedback
- Regular meetings with key customers
- Monthly service delivery reports
Behavioural Competencies Required
- Problem Solving Skills
- Ability to consider multiple factors, to the core of a problem and to come up with a logical remedial solution
Interpersonal communication
- Ability to give and receive information, views and opinions in a manner appropriate to the audience and thereby influence others and the ability to advance communication across a diverse group of people.
Attention to detail
- Total task accomplishment through concern for all areas involved, no matter how menial.
Decisiveness
- Readiness to make decisions, render judgments, takes - action based on logical assumptions and which reflect factual- information and consideration of organizational resources.
Planning and organizing
- Establishing a course of action for self and/or others to accomplish a specific goal; planning proper assignments of personnel and appropriate allocation of resources.
Perseverance
- Maintain composure, objectivity and patience when confronted with different and/or defense-provoking situations.
Commitment
- To regularly update and upgrade one’s professional knowledge and skill through research, study and application of aspects which are relevant to his/her professional work in order to keep abreast of current developments and trends in areas of expertise
Integrity
- Consistently acts and behaves in ways that are congruent and aligned with own values, company values, principles, theories and beliefs. Includes congruence, trustworthiness, reliability and internal consistency.
Diversity Management
- Process or skill to manage people from different cultures, skills set/discipline and age groups.
Desired Skills, Experience and Qualities:
Education & Qualification
- Bachelor of Commerce (preferably in IT)
- Bachelor’s Degree in Computer Science
Professional
- Level of performance or proficiency in professional arena.
Driving Value
- Actively seeking and implementing opportunities to maximize value in any aspect of the business.
- Setting a culture of continuously striving for better performance
- Challenging the current state in order to seek real improvements
Leading People
- Motivating and developing people to deliver superior results in a responsible manner
- Building and maintaining effective culture
- Creating a climate in which individuals and teams develop their potential and contribute their best
- Managing accountabilities and providing timely and constructive feedback
- Coaching and providing development opportunities that enable high performance
Leading Self
- Taking responsibility and accountability for own behaviour, performance and development
- Taking ownership for own performance and decisions and their impact on the business
- Demonstrating tenacity and resilience even when faced with obstacles
- Seeking opportunities for personal feedback, learning and development
- Acting decisively when tough or quick action is required
