Primary Role
The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract & transactional inquiries.
Role Reporting
Team Leader
PLEASE NOTE THAT THIS ROLE IS ON 12 MONTH FIXED TERM CONTRACT BASIS ONLY
Must speak the following to be considered: Xitsonga, Sepedi, Tshivenda, Sesotho, Setswana, Siswati
Key responsibilities may include but are not limited to:
Experience
· Minimum of 1 - 2 years inbound call centre experience
· Customer service experience
· Administration experience
· Experience in healthcare, insurance, financial or administration industry & knowledge of relevant legislative environment is highly desirable (advantageous)
Education and Applicable Systems
· Grade 12
· Formal Call Centre Qualifications (advantageous)
· Proficient in MS Office Suite applications
Salary: R8,000.00 per month
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