Relevant IT Qualifications, ITIL Foundation, • MCSE Windows 2012 R2, 2016 or higher and minimum 5 years related experience in Networks and Helpdesk support.
• Act as the first point of contact for internal and external users seeking technical assistance.
• Provide first level support for desktop hardware and software to the end users’ satisfaction.
Support the Network Administrator to:
• Install, configure, and maintain IT infrastructure including development, UAT, Backup and Production environments
• Manage availability, capacity and performance of IT infrastructure and contribute to continuous service improvement initiatives