1 IT/Computer Technician jobs in Western Cape on Job Mail

Sort By

Service Desk Agent

Western Cape

17 May 2022

Recruiter Recruit-It

No more jobs available matching your search.

Service Desk Agent

Recruit-It Tuesday, 17 May 2022 2

IT/Computer - IT/Computer Technician

Western Cape

FULL TIME

Job Specification
Company
Reference Number CPT004359/BB

Job Summary

Escalates more complex problems but must manage the incident to completion. Identifies interim and long-term solutions and provides regular updates to the Senior Problem Analyst. Participates in internal forums and work groups to contribute to the methodology and standards.

Qualifications

Grade 12
Post Grade 12 Information Technology qualification
Diploma/Degree in Information Technology would be advantageous

Experience

2 years working experience on a Service Desk

What will make you successful in this role?

Deliver a first line support service via the Service Desk by logging Incidents and Service Requests received telephonically and via e-mail.
Offering technical advice to end users. This will include working as part of a team, to share knowledge and work together to increase performance standards.
Actively troubleshoot to identify, assess, record, resolve and / or escalate incidents and service requests ensuring they are handled within the agreed SLA, according to the agreed processes and in a professional and customer sensitive manner.
Deliver an after hour standby first line support service to end users. This is a Service that is delivered by the Service Desk team on a rotational basis.
Providing daily feedback to end users on outstanding active calls.
Manage a variety of tasks and activities which may require adjustments to priorities to satisfy business needs.
Work within defined deadlines as part of a team and on an individual basis ensuring assigned work is effectively managed.
Any task given to ensure great service delivery.

Knowledge and Skills

Client Delivery
Reporting and Administration
Technologies
Business Requirements Definition
Problem Tracking Tool

Personal Attributes

Interpersonal savvy - Contributing dependently
Decision quality - Contributing dependently
Action orientated - Contributing dependently
Optimizes work processes - Contributing dependently

Recruit-It

Recruiter

Apply Now

1 IT/Computer Technician jobs in Western Cape on Job Mail

Service Desk Agent

Job Summary

Qualifications

What will make you successful in this role?

Knowledge and Skills

Personal Attributes

Error!

Success!