Job Summary
TEMP ASSIGNMENT : 6 MONTHS
- Operations management
- Manage all operational requirements for the supply side of the Platform.
- Define, document and manage Marketplace governance and rules of engagement
- Marketplace product and service bundle management – including product mix, bundle mix, service mix and subscription mix
- Manage all pricing and margins with the mix of products and services
- Revenue, margin and volume business modelling and forecasting
- Key involvement in Orchestration Exco – Using platform data to create matches between producers and consumers
- Constantly work on marketplace design and CX improvements together with Manco
- Partner management
- Identify, negotiate with, onboard and manage 3rd party and internal partnerships who are onboarded into the Platform
- Define and control the quality of products and services loaded by partners onto the marketplace
- Work closely with partner, CX and UX/UI teams to ensure products and services are displayed in a world class manner
- Negotiate marketplace commissions from partners on behalf of the platform
- Manage relationships between platform and payment service providers
- Measures of success
- Achievement of financial objectives
- Successful delivery and implementation of the client journey
- Increased user and customer take up
- Customer satisfaction ratings
- Adherence to risk and compliance requirements
Must have a degree in Business Commerce/ Finance and Accounting