Customer Support Team Leader Claremont Cape Town
Our client in payment technology is looking for a Customer Support team leader to maximise the productivity and performance of the assigned Customer Support team, ensuring the efficient running of the team and delivery of world class customer service. This position is responsible for supervising the day-to-day functioning of the Support team.
Salary Negotiable plus benefits
Duties and Responsibilities (Include but is not limited to):
To improve and maintain customer service excellence by reducing complaints
Resolve escalated client complaints efficiently and timeously
Resolve escalated client queries
Communicate openly and effectively with team
Provide support/advice to the Support Consultants
Ensure the support and customer support equipment is working effectively
Check phones, internet connections and equipment to ensure it is in working order and at the required speed
FROGG Recruitment SA
The Story of FROGG Recruitment Founded in 2010, FROGG Recruitment operates from its Cape Town offices and strives to provide professional recruitment services to our valuable clients and candidates. We work in Contingency Recruitment finding Employers Permanent and Contract Employees. We are a traditional recruitment agency specializing in recruitment sectors such as all Financial Services & Accountancy Recruitment. HR Recruitment, Office Support, and Administration Recruitment. FMCG Recruitment, Manufacturing Recruitment, Hospitality Recruitment, Supply Chain & Procurement Recruitment. Digital Marketing Recruitment and Sales Recruitment. We have been voted by our clients as one of the best recruitment agencies in Cape Town. Are you looking for top talent to join your organization. We will find you real talent for all types of business and recruitment sectors. Are you looking for a recruitment agency in Cape Town, our experienced recruiter professionals will assist and guide you through the recruitment placement process to appoint capable staff. Our aim is to provide top service in the full recruitment process sustaining client relationships and service. Our selected recruitment consultants deliver top-rated recruitment services and in short we are reckoned as one of the top employment agencies in Cape Town. We aim to please, to summarize we offer recruitment services tailored to suit the client’s specific employment needs. In addition to this we are one of the top personnel agencies in Cape Town.
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