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Our Client a Global tech firm is seeking a Senior IT Support Analyst to join their team in Cape town. They offer stability, growth and an excellent working environment.
The Senior IT Support Analyst is responsible for providing support to end-users including 2nd Level Application and Technical Support to clients remotely.
The Desktop Support Technician is responsible for resolving all end-user IT incidents/ requests related to end-user devices and software including ticket management with SLA parameters.
Requirements
Technical Support
Ticket Management
Troubleshooting
Client Engagement
People Engagement
Qualifications
Our client is looking for an Immigration Consultant to join their agile and dynamic team in Cape Town. The role will require a candidate who is able to work independently with a pro-active and can-do attitude. The candidate will be responsible for advising and assisting our clients with the correct
immigration solutions for their needs as well as planning timelines pro-actively and efficiently.
Responsibilities include but are not limited to
The ideal candidate should possess the following skills/qualifications
It is imperative that the candidate has a keen interest in learning and developing as this is a core value of the organisation. The company prides itself on employing staff who are driven to achieve excellence and whose skill sets vary across disciplines.
Another key value of the organisation is a desire to drive African growth through enabling talent to live and work on the continent. The candidate would be required to share this vision and feel a desire to contribute to stronger economies in Africa.
The Benefits
The successful candidate will enjoy the following benefits while working at the company:
Qualification(s)
The candidate is required to have completed a degree in a relevant field.
If you are interested in joining a fast-growing business, currently expanding across the continent, then please apply here.
Main Goals & Objectives
? Provide client communication as well as communication to production team
? Confirm jobs as per defined by Pixelfaerie process
? Adhering to all stipulated production and communications processes
? Complete administrative documents, supplementary to the jobs
? Ensure highest level of quality production output by adhering to client SLA requirements and own
internal quality criteria as part of the production process and as part of the defined KPI’s
Technical Competencies
? Microsoft Office Proficiency
? Proven experience in a customer service role
? Industry related knowledge, specifically analytical
? Graphical experience and knowledge advantageous
? Passed Matric | Grade 12 or equivalent
? Demonstrated ability to meet KPI’s as per agreement with Line Managers
? Excellent communication skills
? Proficiency in use of company specific software
Personal Competencies
? Strong interpersonal | communication skills
? Proven negotiation skills
? Strong administrative skills
? Strong dedication, self-motivation, self-drive and self-discipline
? Results orientated, and deadline driven
? Excellent time management skills
? Attention to detail
? Analytical as well as graphical approach to document production
? Consistent high level of communication
? Ability to handover jobs without loss of information
? A proactive approach for continual personal development and improvement
We are looking to expand our specialist recruitment team in 2022 and if you are an experienced recruiter with specialist sector alignment and wanting a new challenge, please submit your application.
This position would be ideal for an experienced recruiter looking to build their own business within a framework of existing infrastructure, wanting more flexibility and autonomy, with a long-term outlook and various exit possibilities in terms of the client book you have built up over the years. Ideally you will have a strong network, solid business development skills and wanting more from your career, both in terms of remuneration options as well as fulfilment.
Who we are:
We are a specialist recruitment consultancy that provides a comprehensive and focused recruitment service for small, medium and large corporate clients, both locally and internationally.
As a specialist consultancy, we are agile, flexible, innovative and strive to ensure the best possible match for our clients. Whether recruiting for entry or executive level, on a permanent or on a contract basis, our entire culture is based on the concept of “listen, advise, deliver”. We listen to our clients and candidates, understand their key drivers and then advise them as to the best approach to ensure effective delivery.
Our consultants have a defined sector alignment, either by way of qualifications, working experience or recruitment experience, ensuring a stronger understanding of the roles, deepening their market knowledge and allowing them to develop stronger networks.
Duties and Responsibilities:
Qualifications and Experience:
Nice to have:
Other skills and attributes:
What's On Offer:
Remuneration:
Contact Centre NQF Level 2 – Learnership for Individuals with a Disability
Location: Woodstock in Cape Town
Learnership Contract Period: 01 March 2022 to 28 Feb 2023
Stipend: R4 500 per month
We have opportunities for 40 x Individuals with a Disability for a 12-month Learnership.
The successful individual will work in the Contact Centre industry and conduct client services duties.
Minimum Requirements
Applications can be submitted to jordan.lee@isilumko.co.za / WhatsApp 071 514 6763 for additional details
When emailing your cv applications, please include the following documents:
Kindly note that only Shortlisted Candidates will be contacted
Job brief
We are looking for a Tech Recruitment Manager to manage and oversee their company’s tech hiring.
General description:
The recruitment manager will work closely with their recruiters to manage sourcing, interviewing, and employment processes. To be successful in this role, you should have an HR academic background and experience screening and evaluating tech candidates. You will have a proven recruitment management background.
You should also be knowledgeable about labour legislation and Tech/IT recruitment
The ideal candidate is a team leader who can make effective decisions quickly.
Ultimately, you will manage their recruitment to ensure you hire qualified employees to meet the company’s current and future needs.
Responsibilities:
Requirements:
More about my Client’s fantastic position:
They are looking to hire a highly organised, detail-oriented Senior Executive Assistant to support their CEO. The ideal candidate should be able to successfully handle a wide range of responsibilities, including but not limited to supporting senior leadership in day-to-day operational duties, as well as general administration. The ideal candidate should thrive working in a fast-paced, scale-up environment and be excited about their mission and potential. You should have outstanding time management skills, professional communication skills (verbal, written), attention to detail, and a strong sense of security and discretion.
You are an ideal candidate if you have:
Your roles and responsibilities
Your skills and experience:
IT Technician:
Providing efficient and proactive support of systems for all Village and Life members of staff. Challenging and result driven role, fulfilling the expectations of the group 24 hours a day and 7 days a week. Sound knowledge of any system using Windows and MacOS as its Operating System, and MS Office suites. Attention to service delivery at the highest of standards, maintaining time management and priority levels.
MINIMUM REQUIREMENTS:
COMPETENCIES
DUTIES AND RESPONSIBILITIES
The expectation is that the employee, will always be available telephonically, with rapid response to email from both personal computer and mobile phone. All below administration duties and responsibilities are subject to approval of the IT Manager.
The duties as per the above should not be read in isolation but may change as the policies, procedures and operational requirements of the business evolves. All the above is noted as first line support and should be handed over to the IT Manager and / or Vendor or Supplier, should it not be resolved within a desired timeframe, as set out in the SLA.
Core Outputs
Essential Requirements
Core Outputs
Essential Requirements
About our client
Our client is the UK’s most awarded VoIP provider for small and growing businesses.
As the challenger, they are all about changing the current industry practices, because it’s NOT okay to lock small businesses into 36-month contracts, charge them hidden costs and ugly cancellation fees, raise their in-contract prices, etc.
They want to give small businesses a better digital communication product with support than what is traditionally only available to big companies. That’s what inspires them.
Our client is looking for an outstanding Outbound Sales Manager to join the UK’s fastest growing and most awarded VoIP provider. Our client provides Fibre and VoIP services to UK small businesses at affordable pricing with unrivalled support.
The ideal candidate is a natural leader who can energise and motivate sales team leaders to perform at the highest levels. Candidate will report directly to Head of Sales based in the same Cape Town office (Claremont).
Skills & Requirements:
2+ years sales management experience with track record of achieving high targets
Proven ability to lead and energise sales teams and create positive buzz daily
Outbound telesales experience targeting UK market
Strong verbal and written communication skills
Excellent presentation skills, as well as the ability to motivate, teach and inspire
Responsibilities
Work closely with Head of Sales to help start up and grow cold calling telesales team to 30+ telesales agents.
Put in place structure with proper metrics monitored daily to manage team effectively and continually improve team performances.
Work with Sales Academy to ensure right candidates are recruited and trained for outbound telesales with feedback to improve recruitment.
Continually review and optimise all sales processes including recruitment, training, onboarding, coaching and mentoring.
Ensure full compliance of policies and procedures and work with HR to conduct disciplinaries.
We are a cross-functional team of techies and creatives with proven experience, and together we are a powerhouse of innovation, technology, strategy and design. We have developed structures and processes that support our business goals, but more importantly enable our teams to perform optimally. We offer full-stack web and mobile development services and always aim to be at the forefront of new
technology. We have a very relaxed environment for those who choose to work from our awesome offices in Century City. Friday's end early with remote leadership standups covering a wide range of tech
innovation topics, hobbies and project updates.
WHO WE’RE LOOKING FOR:
We are looking for a talented Senior Software Developer with 6+ years of coding experience to develop, build and operate sophisticated large-scale transactional systems as well as lead and mentor their
development team.
EXPERIENCE AND SKILL SET:
Our tech stack of choice is Python and Django, but we’re open to applicants who have knowledge in other object-orientated languages and MVC frameworks. Exposure to GoLang will be advantageous.
KEY PERFORMANCE AREAS:
1. Writing software in line with industry standards and design patterns
? Guide and implement software and product design
? Produce code of the highest quality
? Produce code in line with project requirements
? Implement and maintain appropriate security standards
? Write and maintain unit and functional tests
2. Debugging software for optimum functioning
? Reproducing and locate the source of reported bugs and issues
? Fix bugs and issues
? Communicate errors and solutions to product owners
3. Maintaining software and related repositories and databases
? Manage source code and versioning
? Manage to branch and pull requests
4. Managing Projects
? Provide accurate estimates for new work and assessment for work completed
? Manage projects task in line with project workflow
? Identifying and suggesting functional improvements
? Work with product owners to plan and execute project sprints
? Maintaining detailed documentation for software components
5. Leading & Mentoring
? Provide mentorship to peers and team members
? Strategic thinking around database and architectural design
? Participate in code reviews and contribute to the team’s continuous upskilling
6. Keeping current with the development environment
? Maintain and improve skill set
? Identify developmental needs and motivate for additional training
PERSONAL COMPETENCIES:
? Collaborative
? Problem solver
? Independent thinker
? Organized
? Professional
? Knows how to manage stress when under pressure
? Displays self awareness and leadership
WHY WORK FOR US:
? We are passionate about the personal development of our team members
? We offer the opportunity to have purpose in your role
? Positive and Productive team culture
? Trust & Accountability are important factors in how we work
? We manage our teams based on outcomes, not attendance and understand the value of flexibility and work life balance
The DevOps Engineer will be responsible for managing infrastructure which includes setup, monitoring, resource allocation, and deployment architecture using a wide range of AWS and Azure cloud technologies.
EXPERIENCE, SKILLS, AND KNOWLEDGE
? 3-4 years of experience working as a DevOps Engineer.
? 3-year degree/diploma in the technology field.
? AWS DevOps Professional Certification.
? Good understanding of Agile processes.
? Practical experience working with automated deployments and source control.
? Ability to code and script.
? Excellent problem-solving and troubleshooting skills.
? Process-oriented with great documentation skills.
? Knowledge of best practices and IT operations in an always-up, always-available service.
? Experience administering and deploying development CI/CD tools such as Git, Jira, GitLab, or Jenkins.
FAMILIARITY WITH THE FOLLOWING TECHNOLOGIES WOULD BE IDEAL
? Container orchestration services - Docker, Kubernetes, Elastic Beanstalk.
? Infrastructure As Code technologies - Terraform, Ansible.
? Agile software development in Python, Go, Java, JavaScript, Typescript.
? Significant experience with open-source operating system environments.
KEY PERFORMANCE AREAS
1. Project Planning
? Participate in the processes of strategic project-planning meetings.
? Providing guidance and expertise on system options, risk, impact, and costs vs. benefits.
? Create and share operational requirements and development forecasts to allow timely and accurate planning of projects.
2. Development
? Responsible for developing and building IT solutions.
? Install and configure solutions, implement reusable components, translate technical requirements, assist with all stages of test data, develop interface stubs and simulators, and perform script maintenance and updates.
3. Deployment
? Build automated deployments through the use of configuration management technology.
? Responsible for making modules ready for production, which entails moving them according to specific procedures and documenting knowledge transfer.
4. Maintenance and Troubleshooting
? Responsible for routine application maintenance tasks.
? Create requirements and procedures for implementing routine maintenance.
? Troubleshooting existing information systems for errors and resolving errors.
5. Performance Management
? Evaluate existing applications and platforms.
? Give recommendations for enhancing performance via gap analysis, identifying the most practical alternative solutions, and assisting with modifications.
6. Writing software in line with industry standards and design patterns
? Guide and implement software and product design.
? Produce code in line with project requirements.
? Implement and maintain appropriate security standards.
? Perform and request code reviews.
? Write and maintain unit and functional tests.
7. Debugging software for optimum functioning
? Reproducing and locating the source of reported bugs and issues.
? Fix bugs and issues.
? Communicate errors and solutions to product owners.
INDIVIDUAL COMPETENCIES
? Accountability and Execution
? Adaptability
? Control and Efficiency
? Information Monitoring
? Initiating Action
? Optimizing Diversity
? Ownership
? Planning and Organizing
? Technical Knowledge
? Team Orientation
WHY WORK FOR US:
? We are passionate about the personal development of our team members
? We offer the opportunity to have purpose in your role
? Positive and Productive team culture
? Trust & Accountability are important factors in how we work
? We manage our teams based on outcomes, not attendance and understand the value of flexibility and work life balance
Scrum Master works across a couple of projects and teams simultaneously. The role is critical to helping drive the high performance of the teams to help meet critical deadlines.
The Scrum Master exists to create a culture of accountability and teamwork, driving the adoption of Scrum processes, and working with the team to continuously improve on the process. They are responsible for the day to day management of sprints, practicing all necessary ceremonies, producing relevant artefacts and reporting on projects in a timely manner.
Qualifications and experience
The ideal candidate should demonstrate the following qualifications and experience.
Minimum requirements:
? A certificate of completion of relevant local or international Scrum Master or Agile Project Management training
? 2-3 years in an Scrum Master Role
Advantageous requirements:
? Experience in FinTech or Retail industry
? Certified Scrum Master or Professional Scrum Master certification
Key Performance Areas
1. Coach agile teams
? Define and document the processes most suitable to Byte Orbit’s situation
? Help teams implement the practices best suited to our environment
? Guide development teams to higher scrum maturity, implementing changes to improve productivity
? Onboard new teams and team members
? Coach team members across the business in agile practices
? Drive agile culture and create a learning environment for continuous improvement of processes
2. Manage project scope and progress
? Participate in defining and managing product roadmap
? Work with product owners to manage backlogs and new requests
? Participate in backlog grooming
3. Handle sprint planning
? Plan sprints
? Work with the development teams on estimating effort
? Assist with writing user stories, acceptance criteria and test cases
? Assist with prioritization of stories and deliverables
4. Manage sprint deliverables
? Coordinate sprints, retrospective meetings and daily stand-ups and other ceremonies
? Remove impediments as they arise to ensure consistent flow of work
? Resolve conflicts and queries
? Facilitate internal communication and effective collaboration
5. Reporting
? Monitor project progress and provide relevant feedback and reporting to product management team
? Ensure deliverables are up to quality standards at the end of each sprint
? Provide feedback to all stakeholders regarding project progress
? Provide relevant sprint reports, cadence, velocity etc to project team
The ideal Scrum Master is:
? An honest and straightforward communicator
? Highly organised with a passion for quality and delivery
? A self starter who can think independently, but who is also collaborative team player
? A systems thinker who is able to hold the context of the big picture while discussing details
? A problem solver by nature with the ability to think creatively
? Organised and remain professional even under pressure
? Promoter of agile values and principles
? Influential and able to motivate others
? Observant, a good listener and facilitator
The ideal Scrum Master has:
? Solid knowledge of agile frameworks and methods
? A proven track record leading and coaching scrum teams
? Great verbal and written communication and presentation skills
? Professional in appearance and behaviour
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