Role and Responsibilities:
To be providing a service to all customers of the organization, by performing duties with accuracy and efficiency. Ensuring that at all times, we are upholding the company’s image.
Handling all processes involved with implementation, sustainability and longevity of the International Customer services team. To liaise with a variety of parties which include internal and external customers, suppliers and agents.
Coordinate processes to ensure customer satisfaction and strategically respond to external influences, such as operational requirements, Client requirements, KPI’s and SLA’s.
Qualifications:
− Grade 12 or equivalent
− Customer Services Courses
Experience:
− Minimum 6 – 12 months customer services experience (international)
− Good self-management
− Time Management
Skills:
− Good communication skills
− Adhering to company principles and values
− Excellent writing and reporting
− Computer literacy – Basic MS Word, MS Excel and MS Outlook
− Good people skills
− Understanding of international courier industry and product
− Ability to deal with international agents via email or telephonically
− Ability to follow instructions and procedures
− Achieving performance goals and objectives
N.B: Experience in Imports / Exports CSD will be advantageous.
