Job Summary
Our client, leading in the insurance industry, is looking for a Systems Analyst to join their Johannesburg team. The System Analyst ensures that GIT delivers stable and high-quality software systems to its clients.
Responsibilities
- Produce, update and provide best practice support on the Service Management system, databases and other departmental systems, advising colleagues when needed, and using own expertise to help improve processes. Act as a SPOC (single point of contact) between Business, Support Teams Vendors and GIT.
- Provide information and comments on suitability during approval process for system or database specifications to ensure all agreed standards and protocols are followed and data integrity is preserved.
- Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching.
- Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
- Ensure standard operating procedures are in alignment with enterprise processes and governance for compliance purposes.
Qualifications:
- Matric/SAQA Equivalent (Essential)
- Relevant ITIL certification and / or accreditation (Essential)
- 1-3 years’ experience in IT Service Management, managing and operating the function (Essential)
- Experience with UML designs and/or IBMI/SQL (Advantageous)
