Introduction
Reputable vehicle security company urgently requires the services of Customer Service – Acquisitions in their Sales department based at their head office in Johannesburg.
Responsibilities:
• The Acquisitions agent is responsible for sales and lead conversion targets
• Marketing to both existing and new customers
• Follow up on outstanding leads and/or queries
• Handle inbound and make outbound calls according to campaigns
• Demonstrate excellent knowledge of product, service offerings and systems
• Dealing with customer queries and complaints in a competent, efficient and professional
manner
• Selling of value added services
• Up-selling and obtaining referrals
• Provide constant feedback to intermediaries, management and other departments regarding status
of leads
• Ensure quality benchmarks are achieved
• Manage time and workloads to ensure that deadlines and targets are met
• Ensure achievement of own performance requirements
Skills and Competencies:
• Selling skills (objection handling & negotiation)
• Customer centric
• Deadline and results driven
• Initiative and teamwork
Job Requirements:
• Minimum Matric qualification
• 1-year Previous call centre experience in a sales environment is essential
• RE 5 is a requirement.
• 120 FAIS credits advantageous
• MS Office knowledge (Basic or Intermediate Excel)
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