Job Summary
Key Responsibilities:
- Consult with business to identify business problems and opportunities
- Elicit, analyse, document and maintain business requirements and functional specifications for more than one Group Services project at a time which may be at different stages of the project and development lifecycles
- Vendor engagement across some of the project’s life cycle
- Conceptualization, proposal of solutions and provide assistance into business case development
- Analyse and decompose relevant business processes and understand the impact on business and end users
- Ensure strategic and project objectives are met by validating those requirements and solutions will deliver on those agreed objectives
- Administration, planning and organizing of work to ensure successful and on time delivery
- Participate in quality assurance, user acceptance testing as well as demos and training of new solutions
- Provide support and collaborate with project management.
- For specific projects, provide change management and training.
- Comply with company policies and procedures, standards and methodologies
- Stay current on industry practices and trends in the short-term insurance and digital environments and contribute innovative ideas for the use of technology and improvement of processes
- Assist with compilation of monthly statistics and reporting
Qualifications:
- Degree related to commerce, analysis or information/technology systems e.g. B. Comm, B.Sc., B Tech
- Relevant Tertiary qualification or certificate/diploma in Business analysis from an industry recognized training institution e.g. CBAP, FTI - BA
- Minimum 5 years’ experience as Business Analyst
Experience:
- Writing project concept briefs and proposals, building business models and roadmaps, writing business requirements and user stories
- Assisting business with cost estimation, budget management, target setting, assisting with the building of business cases, defining benefits
- Requirements elicitation, workshop facilitation, conducting demo’s and communication with stakeholders both internal and external, in business or technical terms, and at different levels of the organization
- Building presentations, creating visual representation of requirements, architecture or designs, creating wireframes and prototypes, provide input to and working with solution architecture
- Working with systems development lifecycle (SDLC), and agile methodologies across small to large complex projects incl. experience with agile scrum, scrum master role, sprint planning, managing product backlogs, writing user stories, running inception phases, agile reporting, etc.
- Liaising and collaborating with project resources e.g. project managers, developers, other business analysts, test analysts and change managers at different levels of the organization and across multiple teams
- Managing UAT with the business and the vendor
- Drive the Change Management with the end users for adoption of system
- Training and support of the end users
- Experience in the following areas will be advantageous:
- Data analysis, defining data and analytics requirements and report writing
- Customer journey mapping, user impact analysis or use of process modeling methodologies and tools
- Managing projects as well as project management techniques and methodologies
- Short term insurance or financial services industry
- Marketing environment
Competencies:
- Client focus
- Cultivates Innovation
- Drives Results
- Collaborates
- Flexibility and adaptability
- Change leadership
- Trend Analysis
- Business Analysis
- Research
- Project Oversight
- Reporting and Administration
Behavioural Competencies and Skills:
- Strong analytical and problem-solving ability
- Strong customer service orientation and collaborative interpersonal style
- Strong agile Scrum experience and the ability to leverage agile at scale including the use or adoption of related new or existing tools, methodologies and frameworks
- Strong leadership, negotiation and influencing skills
- Ability to work at the conceptual as well as detailed level and paying attention to detail in context of the project scope and strategic alignment
- Business acumen with thorough knowledge and understanding of business, process and technology environments
- Effective communication skills both written and verbal, in business and technical terms, appropriately designed for the target audience
- Ability to facilitate workshops, assess various opinions and recommend an acceptable solution/requirement/action, understand how to translate various business needs into clear requirements and capture key requirements from detailed discussions
- Ability to take ownership, lead and initiate action, facilitate decision-making, define next steps and drive actions to completion
- Effective relationship building skills and ability liaise with stakeholders at all levels, internal and external
- Ability to plan, organize and manage own workload and timelines aligned to project plans
- High emotional intelligence
- Team player with ability to work independently as well as collaboratively
- Learning orientation to gain business and system domain knowledge and stay aligned with latest trends in business analysis and information technology
Kindly regard your application as unsuccessful if you have not heard from the agency within 2 weeks.
