Job Summary
A reputable Financial Services giant with Head Office based in Johannesburg urgently seeks to appoint a skilled and Qualified Administration Broker for Kimberly.
Role Purpose:
Liaison with clients, financiers and insurers, preparation and submission, assistance with settlements and other general clerical duties
Responsibilities:
- Achieve net profit growth for business
- Manage costs / expenses within approved budget to achieve cost efficiencies
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
- Manage existing clients and grow portfolio through making contact and generating leads
- Resolve all customer queries efficiently, and within agreed timelines
- Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets
- Control the effective service for settlements in the business through insurance claims
- Provide sales support efficiencies and services in order to ensure retention of clients
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
- Comply with governance in terms of legislative and audit requirements
- Gather and distribute relevant business information
- Manage own development to increase own competencies
Additional Requirements:
- Candidates applying for this role must have commercial and personal lines experience
- Must have short term insurance experience
- Must be fully FAIS compliant (RE certificate, NQF certificate, Class of Business and CPD hours in order)
- At least 1 year relevant experience
The role will be filled in line with the transformation requirements of the business - Affirmative Action.
