Job Summary
Job purpose:
To proactively record and process claims in accordance with our principles and procedures and to maintain files within our service standards. To deal with allocated claims as speedily and efficiently as possible from outset to conclusion within FCA regulations, and legislative and policy guidelines.
Job responsibilities:
- To proactively record, process and settle claims in accordance with our principles and procedures and to maintain files within our service standards
- To ensure that all files are reserved accurately and promptly within our reserving philosophy.
- To be personally responsible for ensuring the reserves fully reflect the level of damages on each file
- To process cheques on claims files as required and in accordance with your authorities
- To identify and champion potential fraudulent claims and action as per guidelines
- Ensure liability is agreed within existing case law and accident circumstances
- Effectively negotiate with customers, suppliers all relevant third party representatives
- To adhere to and consider all regulatory requirements at all times, including TCF, DPA, AML and Anti Bribery principles, and ensure all direct reports are compliant.
- Comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times
- Ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times,
- Any other reasonable duties
Experience & knowledge
- Please refer to Grading Matrix
Skills & Qualifications
- FAIS (150 Credits)
- Regulatory Examination (RE5) *Preferred
- Excellent communication skills, both verbal and written
- Negotiation and influencing skills
- Good time management and organisation skills with the ability to prioritise work
- Problem solving skills with the ability to adopt a logical approach to resolving problems
- Strong customer service skills
- Good numeracy and literacy skills
- Computer literate
Behaviours
- Customer focused
- Embrace, embed and incorporate the Company Values
- Emphasis on attention to detail and accuracy
- Able to work on your own initiative and as part of a team
- Self-motivated and enthusiastic
- An organised and proactive approach
- Ability to work on own initiative and as part of a team
- A flexible approach and positive attitude
- Strives to drive business improvements to contribute to the success of the business
