CXP are looking for Dynamic and driven leaders to join our team and drive superior customer service performance delivered to CXP's clients and their customers, by achieving outstanding levels of quality and operational efficiency.
Accountabilities & KPI's
1. Fill your team with high performers & culture fit individuals - Achieve & Maintain a eNPS score of 7 and above
2. Lead, coach and inspire your team to deliver outstanding customer service performance - Ensure quality by achieving & maintaining an average CSAT score of 90% and above.
3. Drive efficiencies within the team to well exceed Client SLA - Handle Time (Calls, Emails, Cases, Processes), Service Level & Other Client-specific KPI's
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